Business Systems Analyst - ERP & CRM Excellence

Creative Financial Staffing, LLC; Grand Rapids (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

401k match

Job summary

Creative Financial Staffing, LLC is seeking a Business Systems Analyst to support and optimize core business applications, including Rootstock ERP and CRM. This role will partner closely with Finance and cross-functional teams to maintain system integrity and drive process improvements.

The ideal candidate has 1-3 years in a professional environment, a Bachelor's degree in CS/IT or related field, and Salesforce experience.

Qualifications

• 1-3 years in a professional business environment.
• New grads acceptable with degree and certifications.
• Bachelor's degree in computer science, information technology, or similar field.
• Salesforce Administrator Certification or Salesforce experience.
• Experience supporting ERP, CRM, or other business systems.
• Experience with Rootstock or Salesforce is required.
• Familiarity with Box, Box Sign, Zuant, or similar platforms.
• Strong analytical, problem-solving, and organizational skills.
• Ability to assess complex business challenges and develop effective solutions.
• Excellent communication and cross-functional collaboration skills.
• Self-motivated with the ability to learn new technologies quickly.
• Strong customer-service mindset and ability to support users of varying technical skill levels.

Responsibilities

• Support administration and maintenance of Rootstock ERP.
• Assist Finance with ERP management, reporting, and system enhancements.
• Maintain data accuracy and integrity across business systems and databases.
• Identify process improvement opportunities and recommend solutions.
• Lead and coordinate system-related projects across multiple departments.
• Perform data entry, system updates, and user administration tasks.
• Troubleshoot software and system issues and coordinate resolutions.
• Assist with CRM, content management, e-signature, and lead management platforms.

Skills

Rootstock ERP

Salesforce

ERP/CRM experience

Data analysis

Cross-functional collaboration

Problem solving

User support

Education

Bachelor's degree in CS/IT or related

Salesforce Administrator Certification

Tools

Box

Box Sign

Zuant

Job description

Creative Financial Staffing, LLC is seeking a Business Systems Analyst to support and optimize core business applications, including Rootstock ERP and CRM. This role will partner closely with Finance and cross-functional teams to maintain system integrity and drive process improvements.

The ideal candidate has 1-3 years in a professional environment, a Bachelor's degree in CS/IT or related field, and Salesforce experience.