Business Systems Analyst - Digital Banking

Insight Global; Phoenix (AZ); On-site; USD 130,000 - 155,000; Full time

Job summary

Insight Global is seeking a Business Systems Analyst - Digital Banking for a client in Phoenix, Westerville, or Irving. This onsite role engages in end-to-end digital banking deployments, ensuring regulatory compliance and data privacy across platforms.

You will translate business needs into detailed system requirements, lead RCA in incidents, and collaborate with internal/external teams to deliver integrated solutions using Agile methods.

Qualifications

• 8+ years of related experience.
• Bachelor's degree in related field required.
• Experience in Financial Services or Banking.
• Expertise in implementing and migrating third-party digital banking solutions.
• Advanced regulatory and legal compliance knowledge.
• Translate complex business needs into detailed system requirements and configurations.
• Experience with problem and incident management processes.

Responsibilities

• Act as Subject Matter Expert for digital banking systems and guide solution design, configuration, and process improvements.
• Translate business needs into detailed system requirements, user stories with acceptance criteria, and technical docs.
• Maintain documentation for digital banking apps and ensure accessibility.
• Develop data mapping strategies for system migration initiatives.
• Implement configuration changes following SDLC and Change Management protocols.
• Coordinate with IT teams, vendors, and partners to deliver integrated digital banking solutions.
• Monitor platform KPIs to drive growth, and resolve issues via root cause analysis.
• Use Azure DevOps and Confluence for workstream management and stakeholder comms.
• Maintain data security and privacy standards across platforms.
• Continuously improve solution delivery practices and tools.

Skills

Digital banking

System requirements

Regulatory compliance

Data privacy

Agile methodologies

Root cause analysis

Incident management

Data integrity

Security best practices

Stakeholder communication

WCAG knowledge

Platform integration

Education

Bachelor's degree

Tools

Azure DevOps

Confluence

Job description

Insight Global is looking for a Business Systems Analyst - Digital Banking for a client in Phoenix AZ, Westerville OH, or Irving TX.

Business Systems Analyst - Digital Banking

Location: Onsite 4 days/week - Westerville OH, Phoenix AZ, or Irving TX

Duration: Permanent

Salary Range: $130K-$155K + bonus & LTIs

Must Haves:

• 8+ years of related experience
• Bachelor's degree in related field required
• Experience in Financial Services or Banking
• Expertise in implementing and migrating third-party digital banking solutions, including integration of external platforms and overseeing end-to-end deployment
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet both operational and regulatory standards
• Experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues
• Strong knowledge of data integrity, security, and privacy best practices, with a focus on maintaining high standards across digital banking platforms
• Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles
• Thorough knowledge of WCAG (Web Content Accessibility Guidelines) principles and their application to ensure accessible, inclusive digital banking user interfaces

Day-to-Day:

As a Principal Analyst I, supporting Digital Banking solutions, you'll lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and technology strategy.

• Act as the Subject Matter Expert for digital banking systems, providing guidance on solution design, configuration, and process improvements.
• Translate business needs into detailed system requirements, user stories with detailed acceptance criteria, and technical documentation to support effective development and testing.
• Manage and maintain accurate documentation for digital banking applications, ensuring accessibility for business and technical teams.
• Conduct detailed analysis of data structures and attributes to develop comprehensive data mapping strategies for system migration initiatives.
• Implement application configuration changes, ensuring adherence to SDLC and Change Management protocols.
• Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated digital banking solutions.
• Monitor key digital banking platform performance indicators such as app ratings, transaction volume, feature adoption, and account closures to drive growth and satisfaction and proactively resolve issues through root cause analysis aligned with strategic objectives.
• Leverage collaboration tools such as Azure DevOps (ADO) and Confluence for workstream management and stakeholder communication.
• Maintain data integrity, security, and privacy standards across digital banking platforms.
• Continuously seek opportunities to improve solution delivery practices and tools within the digital banking team.

*This opportunity offers medical benefits, bonus, & more!