Projects & Process Analytics Analyst

NetSmart Technologies; Overland Park (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Netsmart is seeking an Operations Analyst to connect Sales, Finance, PMO, and Services, ensuring projects are planned, tracked, and delivered with visibility into performance, budgets, and metrics. You’ll partner with Practice Directors, Project Managers, Revenue Managers, and Sales to maintain accurate data and optimize workflows for better outcomes.

You will analyze project and financial data, monitor milestones, and support reporting and continuous improvement initiatives across the

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Advanced Excel skills with the ability to analyze data.
• Strong communication and organizational skills.
• Demonstrated analytical and problem-solving abilities.
• Collaborative skills across cross-functional teams.

Responsibilities

• Maintain and manage the services backlog by practice and delivery group, ensuring accurate project setup, closure, status tracking, and data integrity.
• Monitor operational performance and partner with Project Managers and Operations leaders to identify risks, resolve issues, and support successful project execution.
• Support project lifecycle activities including project creation, project plan maintenance, milestone tracking, and project closeout activities.
• Analyze project, operational, and financial data to identify trends, risks, opportunities, and areas for process improvement.
• Monitor budgets, milestones, schedule changes, and project health indicators while proactively addressing potential risks.
• Support weekly, monthly, and quarterly operational and financial reporting.
• Collaborate with Practice Directors, Project Managers, Revenue Managers, Finance, and Sales teams to ensure alignment on project scope, budgets, timelines, and revenue recognition activities.
• Proactively identify and implement data improvements, reporting enhancements, and system customizations that support business requirements.
• Participate in or lead operational process design, implementation, automation, and continuous improvement initiatives.
• Communicate effectively across cross-functional teams to ensure leaders and stakeholders remain informed on key priorities and initiatives.
• Assess operational challenges and develop solutions that improve productivity, quality, financial performance, and client satisfaction.

Skills

Bachelor’s degree

Advanced Excel

Communication

Analytical thinking

Collaboration

Education

Bachelor’s degree or equivalent relevant work experience

Tools

Power BI

Salesforce

Job description

Netsmart is seeking an Operations Analyst to connect Sales, Finance, PMO, and Services, ensuring projects are planned, tracked, and delivered with visibility into performance, budgets, and metrics. You’ll partner with Practice Directors, Project Managers, Revenue Managers, and Sales to maintain accurate data and optimize workflows for better outcomes.

You will analyze project and financial data, monitor milestones, and support reporting and continuous improvement initiatives across the