Business Systems Analyst 3

200 UM Corp (Enterprise); United States; On-site; USD 95,000 - 130,000; Full time

Job summary

The University of Miami seeks a Business Systems Analyst 3 to analyze operations, design improvements, and support the development of technology plans that enhance performance, reduce costs, and boost efficiency across academic, clinical, and administrative units.

You will work with stakeholders to optimize processes, support in-house software applications, and deliver training while contributing to cost analyses and productivity improvements.

Qualifications

• Bachelor’s degree in relevant field
• Minimum 5 years of relevant experience
• Strong communication and analytical skills
• Ability to learn new procedures and adapt to changing priorities

Responsibilities

• Review, analyze, and triage application issues; document projects and test releases.
• Provide training for internal users and monitor system availability.
• Recommend changes to development, maintenance, and system standards with action plans.
• Maintain communication with management on project activity and outcomes.
• Create flowcharts and estimate time/cost for projects; research best practices.
• Design and improve production and inventory control systems and standard operating procedures.
• Develop management control systems for financial planning and cost analysis.
• Improve productivity through technology and human factors; implement core supply chain standards.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

Bachelor’s degree in relevant field

Job description

CORE JOB SUMMARY

The Business Systems Analyst 3 - School/College/Hospital collects detailed data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. This role analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for improvements. Additionally, this role integrates people, equipment, facilities, and other resources to improve department work results, operating efficiency, effectiveness, and productivity. This incumbent assists in the design, delivery, and improvement of in-house software applications, training programs, and related courseware.

CORE JOB FUNCTIONS

• Reviews, analyzes and triages application issues and cases within the department. Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance.
• Provides training for internal users.
• Monitors system availability, working closely with system administrators and business systems analysts.
• Recommends changes in development, maintenance, and system standards. Develops detailed action plan with goals and target dates and obtains necessary approvals.
• Maintains ongoing communication and rapport with the management team regarding project activity.
• Flowcharts existing processes versus improved flow. Prepares time and cost estimates for projects and proposals. Conducts research for best practice models and benchmarking.
• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems.
• Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies. Designs facilities, management systems, and standard operating procedures.
• Develops management control systems to aid in financial planning and cost analysis.
• Improves productivity through the application of technology and human factors. Designs supply chain management standards across the department.
• Conducts data collection to measure baseline versus improvement, before and after recommendations are implemented.
• Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
• Participates in continuing quality improvement activities.
• Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: Bachelor’s degree in relevant field required

Experience: Minimum 5 years of relevant experience required

Certification and Licensing: Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

Job Status: Full time Employee Type: Staff

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.