Business Systems Analyst 1 - Central (A)

University of Miami; United States; On-site; USD 65,000 - 80,000; Full time

Job summary

The University of Miami Information Technology & Systems Department seeks a full-time Business Systems Analyst 1 in Coral Gables, FL. You will gather requirements, analyze processes, and support technology plans to improve performance, reduce costs, and increase efficiency.

As part of IT Solutions under the IT Strategy and User Experience unit, you’ll collaborate with stakeholders, document business needs, and help implement enterprise systems across ITS and the university.

Qualifications

• Bachelor's degree in relevant field; minimum 1 year of related experience.
• Certifications in CBAP, CCBA, PMP, Lean Six Sigma preferred.
• Learning agility to adapt to changing priorities and work demands.
• Teamwork and ability to collaborate with others in a team environment.
• Technical proficiency with office software and related tools.
• Strong written and verbal communication skills.
• Ability to work independently and meet deadlines.
• Organize and prioritize work under pressure with attention to detail.
• Discretion handling confidential information; commitment to university values.
• Willingness to work evenings, nights, and weekends as necessary.

Responsibilities

• Develops a detailed action plan with goals and target dates and obtains approvals.
• Maintains ongoing communication with managing staff.
• Creates flowcharts comparing current versus improved processes.
• Prepares time and cost estimates for projects and proposals.
• Conducts research for best practice models and benchmarking.
• Applies process design, optimization, forecasting, and supply chain principles to improve systems.
• Analyzes flow of people, activities, and materials; staffing and space utilization.
• Designs improved work systems by revising standards, policies, and procedures.
• Designs systems for production and inventory control across operations.
• Assists with facilities and management systems design and SOPs.
• Develops management control systems for financial planning and cost analysis.
• Improves productivity through technology and human factors.
• Assists with supply chain standards across the institution.
• Collects data to measure baselines and improvements; presents findings.
• Prepares project presentations including data, methods, results, and savings.
• Participates in quality improvement activities and adheres to policies.
• Supports IT Strategy and User Experience unit in delivering enterprise services.

Skills

Learning agility

Teamwork

Technical proficiency

Communication

Independent work

Attention to detail

Time management

Confidentiality

Values alignment

Evening/weekend work

Education

Bachelor's degree in relevant field

Higher education business processes (preferred)

Job description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Business Systems Analyst 1 to work in Coral Gables, Florida.

The Business Systems Analyst 1 assists with the collection of data and provides analysis to support the development of technology plans and strategies to enhance overall performance, reduce costs, and increase efficiencies.

The Business Systems Analyst 1 - Central analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for new processes and procedures.

Core Responsibilities:

• Develops a detailed action plan with goals and target dates and obtains necessary approvals.
• Maintains ongoing communication and rapport with managing staff.
• Flowcharts of existing processes versus improved flow.
• Prepares time and cost estimates for projects and proposals.
• Conducts research for best practice models and benchmarking.
• Applies industrial and management engineering techniques such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems.
• Designs improved work systems by revising work standards, policies, and procedures.
• Designs systems for production and inventory control in buying, storing, handling, processing, and usage of materials and supplies.
• Assists with the design of facilities and management systems and standard operating procedures.
• Develops management control systems to aid in financial planning and cost analysis.
• Improves productivity through the application of technology and human factors.
• Assists with designing supply chain management standards across the institution.
• Collects data to measure baseline versus improvement before and after recommendations are implemented.
• Prepares presentations of projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
• Participates in continuing quality improvement activities.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

As a member of the IT Solutions team within the IT Strategy and User Experience unit, the Business Systems Analyst serves as a liaison between business stakeholders and technology teams to support the delivery of enterprise technology services and solutions. The position is responsible for intake, requirements gathering, business analysis, process improvement, solution evaluation, and coordination of technology initiatives that support the University’s strategic and operational goals. The Business Systems Analyst works closely with functional departments, project managers, technical teams, and service owners to identify business needs, recommend solutions, and ensure successful implementation and adoption of technology services. This role supports a broad portfolio of enterprise systems, applications, and initiatives across Information Technology & Systems (ITS) and the University. Manage intake and analysis of operational and strategic technology requests submitted to the IT Solutions team. Partner with University stakeholders to gather, document, and validate business requirements, workflows, and process improvement opportunities. Conduct business process analysis and recommend technology solutions that improve efficiency, effectiveness, and user experience. Serve as a liaison between business units and technical teams to communicate requirements, priorities, risks, and project objectives. Develop business requirements documents, process maps, user stories, use cases, and Assist with evaluating enterprise technology solutions and identifying opportunities to leverage existing systems and services. Facilitate stakeholder meetings, workshops, interviews, and requirements-gathering sessions. Coordinate with project managers, system administrators, developers, vendors, and other ITS teams to support project delivery. Support project planning activities, including timeline development, task tracking, risk identification, and status reporting. Participate in solution testing activities, including test planning, functional testing, user acceptance testing (UAT), and issue resolution. Assist with implementation planning, user readiness activities, and transition-to-support Analyze data and prepare reports, dashboards, presentations, and recommendations to support decision-making. Monitor system usage, identify trends, and recommend enhancements that improve business outcomes and user satisfaction. Support continuous service improvement initiatives by identifying opportunities to streamline processes and optimize technology investments. Develop and maintain documentation, including business procedures, training materials, knowledge articles, and support resources. Collaborate with change management, communications, and user experience teams to ensure successful adoption of new technologies and services. Mentor student employees and interns by sharing best practices in business analysis, customer engagement, and process improvement. Perform other duties as assigned in support of the IT Strategy and User Experience unit's mission and objectives. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in relevant field required Minimum 1 year of relevant experience in business analysis, business systems support, project coordination, process improvement, or a related field (preferred).
• Relevant business analysis, project management, process improvement, or change management certifications preferred, e.g., CBAP, CCBA, PMP, Lean Six Sigma (preferred) Higher education business processes (preferred).
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Ability to work independently and/or in a collaborative environment.
• Skill in completing assignments accurately and with attention to detail.
• Ability to organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Commitment to the University's core values.
• Ability to work evenings, nights, and weekends, as necessary.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (UHealth) have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report's 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.