UHealth Operations Transformation Strategist 2

University of Miami; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

University of Miami seeks a seasoned process improvement professional to independently assess operations, map workflows, and develop robust implementation roadmaps. You will lead stakeholder engagements, define KPIs, and monitor outcomes to drive measurable improvements across departments.

The role emphasizes Lean Six Sigma methodology, data-driven decision making, and strong collaboration with cross-functional teams to deliver strategic initiatives.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Lean Six Sigma certification or training is highly preferred.
• Minimum 4 years of relevant experience in process improvement or Lean initiatives.

Responsibilities

• Identify root causes, operational challenges, and improvement opportunities.
• Lead current-state and future-state workflow assessments using process mapping and data analysis.
• Develop comprehensive improvement plans and roadmaps with measurable metrics.
• Facilitate cross-functional sessions to build consensus and advance initiatives.
• Analyze data to support improvement recommendations.

Skills

Learning Agility

Teamwork

Communication

Technical Proficiency

Education

Bachelor’s degree in relevant field

Lean Six Sigma

Tools

Office software

Job description

CORE JOB FUNCTIONS

• 1. Independently conducts operational assessments to identify root causes, operational challenges, and improvement opportunities.
• 2. Leads current-state and future-state workflow assessments using process mapping, stakeholder interviews, direct observation, and data analysis.
• 3. Develops comprehensive improvement plans, implementation roadmaps, and measurable success metrics.
• 4. Facilitates cross-functional working sessions to evaluate findings, build consensus, and advance operational initiatives.
• 5. Analyzes operational, financial, quality, service, and productivity data to support improvement recommendations.
• 6. Develops process redesign recommendations addressing people, process, technology, and organizational factors.
• 7. Leads implementation activities and monitors progress toward targeted outcomes.
• 8. Establishes performance baselines, develops KPIs, and evaluates operational results.
• 9. Identifies operational risks, barriers, dependencies, and mitigation strategies.
• 10. Leads stakeholder engagement, communication, training, and change management efforts.
• 11. Develops executive summaries, recommendations, business cases, and presentations.
• 12. Conducts benchmarking and best-practice research to support future-state design.
• 13. Monitors post-implementation performance and recommends corrective actions when needed.
• 14. Influences cross-functional stakeholders to establish accountability and achieve project objectives.
• 15. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education: Bachelor’s degree in relevant field required
• Certification and Licensing: Refer to department description for applicable certification requirements
• Experience: Minimum 4 years of relevant experience required - Lean Six Sigma and/or Training or experience in Lean Process Improvement strongly preferred.
• Knowledge, Skills and Abilities:
  • Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
  • Teamwork: Ability to work collaboratively with others and contribute to a team environment.
  • Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
  • Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.