Business Systems Analyst

ZipRecruiter; Houston (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player in the Fintech sector is seeking a BSA II to join their dynamic team. In this pivotal role, you will provide frontline technical support, troubleshoot software issues, and analyze client needs to enhance their loan servicing software. Collaborating with cross-functional teams, you will translate business requirements into effective solutions while ensuring customer satisfaction. This full-time position offers a hybrid work environment near Houston, TX, with opportunities for professional development and a supportive team culture. If you are passionate about customer service and technology, this could be your next great opportunity!

Benefits

Competitive salary and benefits

Professional development opportunities

Supportive team environment

Qualifications

• Experience supporting customers in financial services or similar industry.
• Strong understanding of accounting principles and data analysis.

Responsibilities

• Provide technical support for Spectrum Loan Servicing product.
• Monitor client requests and understand business applications.
• Train end-users on Spectrum platform features.

Skills

Technical Support

Client Support

Business Process Analysis

SQL

Excel

Communication Skills

Collaboration Skills

Data Analysis

Education

Bachelor's degree in finance

Bachelor's degree in computer science

4 years of relevant experience

Tools

SQL

Excel

Job description

Job Description

Salary:

Shaw Systems is an industry-leading Fintech software company with a solid financial performance and a reputation for high-value solutions in the consumer and commercial lending industry.

Position Overview:

The BSA II serves as a frontline support resource for our clients, providing technical support, troubleshooting software issues, and resolving customer inquiries. You will analyze and resolve support tickets and participate in analyzing requirements and implementing new features for our loan servicing software, collaborating with cross-functional teams for successful project execution.

Responsibilities:

1. Technical Support: Provide support for Spectrum Loan Servicing product, address inquiries, troubleshoot issues, and communicate system capabilities effectively.
2. Client Support and Analysis: Monitor client requests, understand business applications, assemble business process flows, and escalate risks to management.
3. Collaboration: Work with developers, testers, designers, and stakeholders, and communicate effectively across technical and non-technical teams.
4. Business Process Analysis and Requirements Gathering: Participate in testing, analyze client needs, and translate into business requirements.
5. Solution Development and Implementation: Act as a subject matter expert on product components, understanding business use and system configurations.
6. User Training: Train end-users on Spectrum platform features.

Qualifications:

• Experience supporting customers in financial services or similar industry.
• Strong understanding of accounting principles and data analysis.
• Proficiency in SQL, Excel, and relevant tools.
• Excellent communication and collaboration skills.
• Experience as a Business Systems Analyst.
• Ability to translate business needs into technical specifications.

Benefits:

• Competitive salary and benefits.
• Professional development opportunities.
• Supportive team environment.

Education/Certifications:

Bachelor's degree in finance, computer science, or 4 years of relevant experience.

Location:

This position can be hybrid near Houston, TX, or remote in specified states with travel up to 5%. Specific work authorization restrictions apply.

Additional Details:

This is a full-time role, Monday through Friday, with flexible hours and occasional after-hours or weekend work. Travel may be required up to 5%.