IT Support Specialist II

Grand Rapids Controls; Rockford (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Stable, growing company

Collaborative team environment

Career development opportunities

Job summary

Grand Rapids Controls in Rockford, MI is seeking an IT Support Specialist II to maintain employee devices, applications, and infrastructure across the business. The role blends hands-on user support with systems administration, cybersecurity, and manufacturing technology support to keep critical systems running.

You will install and troubleshoot Windows workstations, manage Microsoft 365 and AD, support ERP (Epicor), MES, and shop-floor PCs, collaborating with teams on projects and continuous

Qualifications

• Experience supporting Windows 10/11 and Microsoft 365 in a corporate environment.
• Familiarity with ERP systems (Epicor) and manufacturing tech is preferred.
• Strong responsiveness, documentation, and customer service skills.

Responsibilities

• Provide timely technical support to employees via in-person, phone, email, and remote assistance.
• Install, configure, maintain, and troubleshoot desktops, printers, scanners, and devices.
• Manage user accounts, access, and documentation; support ERP and MES systems.
• Assist with Windows/M365 administration, AD, Exchange Online, backups, and security.
• Participate in hardware/software projects and after-hours support as needed.

Skills

Windows 10/11

Microsoft 365

Active Directory

Troubleshooting

Customer service

Networking basics

PowerShell

Tools

Epicor ERP

MES

EZ Label

Barcode scanners

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist II

Full Time Clerical Rockford, MI, US

Why This Role Matters

This role helps keep GRC's employees, manufacturing operations, business applications, and technology infrastructure running reliably and securely. The position combines hands‑on user support with systems administration, manufacturing technology support, cybersecurity, technology projects, and continuous improvement.

What You'll Do

User Support

• Provide timely technical support to employees through in‑person, phone, email, and remote assistance.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, scanners, mobile devices, and other peripherals.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Set up new user accounts, equipment, and system access.
• Maintain accurate documentation of support requests and resolutions.
• Deliver exceptional customer service while communicating technical information in a clear and professional manner.
• Support users in ERP (Epicor), including user administration, label printing, and troubleshooting.
• Support manufacturing with MES and shop‑floor workstations including EZ Label.

Systems & Infrastructure Support

• Assist with the administration and support of Microsoft Windows, Microsoft 365, Active Directory, Exchange Online, and related technologies.
• Support network connectivity, shared resources, and business‑critical systems.
• Assist with server administration, system monitoring, backups, software updates, and patch management.
• Help maintain IT asset inventory and technology documentation.
• Follow cybersecurity policies and assist with protecting company systems through secure user administration, endpoint protection, software updates, and security awareness.

Business & Manufacturing Technology Support

• Assist the Finance team with vendor management, including approving and coding vendor invoices.
• Assist with the annual IT budget process, including technology needs and vendor costs.
• Support copiers/MFDs and order supplies.
• Implement new customer connections and maintain existing customer integrations.
• Configure and troubleshoot label printers, barcode scanners, and label machines.
• Support EDI transactions, including maintaining 830, 856, and 862 transactions.
• Provide remote IT support to offsite facilities including China and Mexico.

Projects & Continuous Improvement

• Participate in hardware refreshes, software deployments, and infrastructure projects.
• Document technical procedures, standards, and knowledge base articles.
• Identify opportunities to improve technology, processes, and end‑user experience.
• Collaborate with vendors and internal departments to resolve technical issues and support business objectives.
• Provide after‑hours support as needed.

What You Bring

• Working knowledge of Microsoft Windows 10/11.
• Working knowledge of Microsoft 365.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast‑paced manufacturing environment.
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Ability to work independently and collaboratively within a team environment.

What Sets You Apart

• Experience with Active Directory and Microsoft 365 administration.
• Familiarity with virtualization technologies.
• Experience with backup and disaster recovery solutions.
• Knowledge of cybersecurity best practices.
• Experience supporting ERP systems or manufacturing environments.
• Experience with scripting or automation tools such as PowerShell.

What You'll Get

• Competitive pay based on experience
• Stable, growing company with long‑term career opportunities
• Collaborative and supportive team environment
• Opportunities to expand your technical accounting knowledge and business acumen
• A company that values integrity, accountability, teamwork, and continuous improvement

This position is office‑based with regular use of computers. The role requires prolonged sitting, frequent communication with team members, and the ability to manage multiple priorities in a fast‐paced environment.