Business Support Specialist

JD.com; New Brunswick (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

JINGDONG Logistics in Burlington, NJ is seeking a Business Support Specialist (Mandarin required) to support warehouse operations with data entry, verification and document management. You will help coordinate third-party resources and analyze data to drive informed decisions and customer satisfaction.

The role emphasizes collaboration, process improvements, and effective communication in a fast-paced environment, with a competitive hourly pay and annual bonus potential.

Qualifications

• Associate's degree or above; degrees in Business Administration, Operations Management, Computer Science, or related fields preferred.
• At least 1 year of experience in operations support or related role preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving and learning abilities.
• Detail-oriented, responsible, and able to work in a team.
• Thrives in fast-paced environments with multiple priorities.

Responsibilities

• Support daily operational activities including data entry, information verification and document management.
• Assist with coordination and management of third-party workforce resources.
• Collect, organize and analyze operational data; prepare reports to support decisions.
• Coordinate cross-functional communication to resolve issues and meet deadlines.
• Participate in process improvements to boost efficiency.
• Collect and respond to customer feedback to improve satisfaction.
• Complete additional tasks assigned by management.

Skills

Data analysis

Communication

Coordination

Problem-solving

Teamwork

Learning ability

Education

Associate's degree or above

Tools

Excel

PowerPoint

Microsoft Office

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Job Title: Business Support Specialist - Mandarin RequiredLocation: Burlington, NJPay Range: $20.00 - $25.00 per hour + Annual BonusEmployment Type: Full-TimePosition Overview:The Operations Business Support role is responsible for supporting JDL's warehouse operations to ensure efficient day-to-day business processes and deliver an excellent customer experience.What You'll Do:Support daily operational activities, including data entry, information verification, and document management.Assist with the coordination and management of third-party workforce resources.Collect, organize, and analyze operational data, and prepare reports to support business decisions.Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.Complete additional tasks and projects assigned by management.About You:Associate's degree or above; all majors are welcome. Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.At least one year of experience in operations support or a related role is preferred.Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.Strong communication, coordination, problem-solving, and learning abilities.Detail-oriented, responsible, and able to work effectively in a team environment.Able to thrive in a fast-paced environment and manage multiple priorities under pressure.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.