Sales Support

JD.COM; Fontana (CA); On-site; USD 71,000 - 86,000; Full time

Benefits offered by this job

Annual Performance Bonus

Job summary

JINGDONG Logistics is seeking a Sales Support to enable end-to-end sales processes, including contracts, billing, and account management, ensuring compliance and data integrity across our 3PL warehousing operations. You will build dashboards and perform analyses to identify risks and drive efficiency.

The role requires strong collaboration with internal teams and bilingual proficiency in Chinese and English, supporting renewals and customer engagement while helping to scale JD Logistics’ global

Qualifications

• Minimum 1+ year of experience working with 3PL warehousing operations.
• Extensive experience in supplier procurement, management, and assessment, including pricing structures.
• Proven ability to collaborate with sales, operations, warehouse, finance, and customer service teams.
• Strong verbal and written communication skills in Chinese (Mandarin) and English.

Responsibilities

• Enable end-to-end sales processes (contracts, billing, account management) to ensure compliance and data integrity.
• Build integrated sales dashboards and conduct multidimensional analyses to identify risks and optimize efficiency.
• Implement tiered lifecycle strategies to drive renewals and customer engagement.
• Create SOPs and deliver system training to optimize support workflows and reduce exceptions.
• Monitor and mitigate risks to safeguard profitability and growth.

Skills

3PL warehousing

Procurement

Negotiation

Bilingual English-Chinese

Job description

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• Job Title: Sales Support
• Annual Base: $71,000 - $86,000 USD + Annual Performance Bonus

What You'll Do:

Enable end-to-end sales processes (contracts, billing, account management) to ensure compliance and data integrity, driving seamless execution.

2. Analytics-Driven Insights:

Build integrated sales dashboards and conduct multidimensional analyses (e.g., customer lifecycle, conversion rates) to identify risks and recommend efficiency optimizations.

3. Customer Relations Management:

Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and experience enhancements, boosting engagement and retention.

Optimize support workflows by creating SOPs and delivering system training. Reduce operational exceptions through standardized practices.

Monitor and mitigate risks (e.g., unauthorized reselling, pricing violations) via enhanced control systems. Enforce compliance to safeguard profitability and sustainable growth.

About You:

• Minimum 1+ year of experience working with 3PL warehousing operations.
• Extensive experience in supplier procurement, management, and assessment, excellent business negotiation skills and coordination abilities, and a clear understanding of market capacity conditions and pricing structures.
• Proven ability to work with internal teams such as sales, operations, warehouse, finance, and customer service to support account execution and issue resolution.
• Strong verbal and written communication skills in Chinese (Mandarin) and English.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.