Business Support Professional

Ampcus Inc; Irving (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated Business Support Professional to enhance their damage recovery operations. In this role, you will be responsible for coordinating claims, managing workloads, and developing innovative data collection methods. Your analytical skills will be crucial in identifying improvement opportunities, while your communication abilities will help maintain professional relationships with partners. Join a dynamic team where your contributions will directly impact the efficiency and effectiveness of damage recovery processes. This is a fantastic opportunity to grow your career in a supportive environment that values initiative and teamwork.

Qualifications

• Requires comprehensive knowledge of telecommunication processes and systems.
• Excellent written and verbal skills are essential for this role.

Responsibilities

• Coordinate damage recovery claim processes and manage workload distribution.
• Develop action plans to address backlogged projects and ensure timely completion.

Skills

Telecommunication Equipment Knowledge

Written Communication Skills

Verbal Communication Skills

Analytical Skills

Organizational Skills

Self-Starter

Education

Associates Degree in Project Management

Associates Degree in Telecommunications

Associates Degree in Electronics

Tools

MS Office

Spreadsheet Software

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Business Support Professional

Location(s): Irving, TX

Description

• Damage Recovery Claim Coordinator
• National Facility Locate Support & Damage Recovery: Responsible for all administrative and coordination of damage recovery claim process. Coordinate tasks involved with collecting evidence and all related documentation needed for the purpose of collecting loses due to a third party damage. Manages workload distribution, job due dates and workflow documentation.

General Duties – Program Coordinator

• Duties may include but are not limited to the following:
• Ensuring accurate workload distribution and on-time process and completion by internal departments. Develop action and remediation plans with Lead Damage Recovery Engineer to address any backlogged or past due work or projects to ensure their timely completion.
• Works with internal parties and vendors to validate labor and invoices related to a damage claim.
• Collects data related to damage cases in the Damage Claim website. Collects and reviews claim forms and performance reporting metrics for national levels to seek opportunities that can reduce the amount of time needed to collect data.
• Help develop new methods of collecting data needed to pursue a claim. Historically track all performance data at market, region, and national levels. Identify improvement opportunities based on historical trending analysis.
• Review performance analytics, vendor, and internal department feeds to identify potential improvements and other areas of opportunities.

Basic Qualifications – Damage Claim Analysis

• Tests – Results obtained in interviews and tests for this position must meet minimum requirements established by the company, in accordance with company policy.
• Requires a comprehensive knowledge of telecommunication equipment, processes, and systems as well as department policies and procedures.
• Must have excellent written and verbal skills.
• Must present a cordial and professional image of our company when working with various partners.
• Must have comprehensive knowledge of MS Office or similar software to build and maintain spreadsheets, presentations, and other required documents.
• Must be a self-starter, highly organized, and able to learn on your own. Must be a team player.
• Ability to work independently with minimal supervision. Requires additional instructions and some guidance on new or more complex assignments. Provides direction and guidance to less experienced teammates.
• Performs complex administrative and analytical duties as needed. Follows standard procedures and guidelines. Uses individual expertise to solve more complex problems.
• Associates degree in a related field (project management, telecommunications, electronics e.g.) and 3-6 years of job-related experience or an equivalent combination of education and experience required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.