Business Support Officer

Nottingham City Council; United States; Remote; USD 37,000 - 53,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Smart Working

Employee Assistance Programme

Discounted local membership privileges

Job summary

Nottingham City Council is seeking an experienced Senior Business Support Officer to lead high-quality business support for Children in Care and Leaving Care. You will supervise a team, manage financial payments, and support statutory responsibilities, service performance and workforce planning.

You will work closely with Social Workers, Personal Advisors and Service Managers to drive service improvement and staff development while ensuring excellent customer-focussed support.

Qualifications

• Experience supervising staff in a business support or admin environment.
• Experience in a busy, complex administrative setting.
• Knowledge of financial administration, payments, monitoring and reporting.
• Strong organisational, prioritisation and workload management skills.
• Excellent communication and stakeholder management.
• Confidence using ICT systems including Oracle Fusion and case management systems.
• Experience supporting staff development and driving service improvement.
• Commitment to delivering high-quality customer-focused services.
• Ability to build effective working relationships with colleagues and partner agencies.
• Fluency in English; DBS check required.

Responsibilities

• Lead and line-manage a team of Business Support Officers.
• Oversee financial payments and allowances for Children in Care and Care Leavers.
• Support workforce planning, performance monitoring and service improvement.
• Collaborate with Social Workers, Team Managers and Service Managers.
• Ensure statutory processes and governance are followed and reported.

Skills

Staff supervision

Administrative experience

Financial administration

Organisational skills

Stakeholder management

ICT proficiency

Staff development

Customer-focused service

Relationship building

English fluency + DBS

Tools

Oracle Fusion

Microsoft Office

Case management systems

Job description

We are seeking an experienced and motivated Senior Business Support Officer to lead the provision of high-quality business support within our Children in Care (CIC) and Leaving Care Services. As the Senior Business Support Officer, you will provide day-to-day leadership and line management to a team of Business Support Officers, ensuring the effective delivery of customer-focused administrative and operational support. Working closely with Social Workers, Leaving Care Personal Advisors, Team Managers and Service Managers, you will play a key role in supporting statutory responsibilities, operational priorities and service performance. The postholder will oversee a range of complex business support functions, including financial payments and allowances for Children in Care and Care Leavers, post-18 accommodation payments, higher education support, passport applications, petty cash arrangements, Oracle Fusion transactions, supplier payments, Liquidlogic administration and statutory processes. You will also support workforce planning, performance monitoring, service improvement activity and the ongoing development of staff, ensuring resources are deployed effectively to meet service demands and achieve positive outcomes for children and young people.

• Experience of supervising or leading staff within a business support or administrative environment.
• Experience of working within a busy and complex administrative setting.
• Knowledge of financial administration, payment processes, monitoring and reporting.
• Strong organisational, prioritisation and workload management skills.
• Excellent communication and stakeholder management skills.
• Confidence using ICT systems, including Microsoft Office, Oracle Fusion and case management systems.
• Experience of supporting staff development and driving service improvement.
• A commitment to delivering high-quality customer-focused services.
• The ability to build effective working relationships with colleagues, managers and partner agencies.
• This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role.
• A DBS standard check for a regulated activity is required for this post.

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference. If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey. We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve. We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.