Business Support, Facilities Support

Jones Lang LaSalle Incorporated; Northern (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated is looking for an Operations Specialist in Malvern, PA to monitor and manage building systems, respond to alarms, and ensure safety and continuity of operations.

You will track incidents, generate shift reports, coordinate with technicians, and support a fast-paced team with strong communication and attention to detail.

This role requires BAS experience, HVAC familiarity, and availability to work Sunday–Wednesday nights.

Qualifications

• High school diploma or GED required with tech-related coursework preferred.
• Strong MS Word and Excel skills for reporting and documentation.
• Familiarity with BAS and HVAC systems is advantageous.

Responsibilities

• Monitor and manage building systems and alarms via BAS.
• Track, escalate, and communicate incidents per protocols.
• Generate and process work orders, dispatch technicians, and follow up.
• Prepare shift reports and ensure cross-team communication.
• Support shutdown activities and coordinate vendor approvals.
• Maintain customer-focused service and collaborative team work.

Skills

MS Word

Excel

BAS

HVAC knowledge

Education

High School diploma or GED

Technology-related coursework

Tools

Building Automation Systems (BAS)

Job description

# **Operations Specialist**## **Position Overview**The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.## **Key Responsibilities****System Monitoring & Management:** Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS). Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality.**Incident Response & Communication:** Track, escalate, and communicate incidents with potential business disruption through established protocols and communication channels. Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary.**Operational Coordination:** Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders. Validate proper approvals for vendor work prior to commencement. Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required.**Documentation & Reporting:** Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams.**Team Collaboration & Environment:** Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment where team members feel valued and empowered to succeed.**Customer Service Excellence:** Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust.**Additional Duties:** Perform other tasks as assigned to support operational objectives.## **Minimum Requirements****Education:*** High School diploma or GED equivalent required* Degree or coursework in a technology-related field from an accredited institution (preferred)**Technical Skills:*** Strong proficiency in computer applications, including Microsoft Word and Excel* Understanding of technology, software applications, and computer systems* Ability to analyze system operations, identify malfunctions, and take corrective action* Experience with Building Automation Systems (BAS) (preferred)* HVAC experience (preferred)**Professional Competencies:*** Excellent written and verbal communication skills* Strong time management, multi-tasking, and organizational skills with exceptional attention to detail* Ability to produce accurate reports under client-defined deadlines* Self-starter capable of thriving in a fast-paced, high-volume environment* Strong customer service orientation and interpersonal skills* Ability to remain calm and effective during stressful or emergency situations**Availability:*** Sunday – Wednesday – 9:30PM ET – 8:00AM ET* undefined* undefined* undefinedThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Location:**On-site –Malvern, PA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!