Business Support, Facilities Support

jll; City of Cohoes (NY); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical Description

Paid parental leave

Paid Time Off and Holidays

Early access to earned wages through每日

Job summary

JLL in Cohoes, NY is seeking a Receptionist to be the face of our workplace, delivering front-of-house and meeting & event services for clients, visitors and colleagues. You will manage sign-in, badging, room setups, and coordinate with security and facilities, contributing to a professional, welcoming environment in a high-profile corporate setting.

This role requires superb interpersonal skills in English and Italian, strong PC literacy, and a client-focused mindset that aligns with JLL's

Qualifications

• Experience in reception, concierge, or a related customer-facing role.
• Previous experience in a high-profile corporate environment.
• Outstanding interpersonal and communication skills — written and verbal — in both English and Italian.
• Strong PC literacy with confidence using technology systems to manage daily activities.
• Excellent customer service skills, with the ability to engage professionally at all organisational levels.
• High attention to detail and ability to maintain composure and professionalism at all times.

Responsibilities

• Welcome and direct visitors, candidates, and new hires, managing front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination
• Handle incoming calls, emails, and queries through front-of-house channels, personalising interactions based on onsite events and visitor needs
• Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
• Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest-ready
• Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
• Liaise with security and janitorial teams to coordinate meetings and events seamlessly
• Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks

Skills

Reception experience

Customer service

Interpersonal skills

English & Italian

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Receptionist

What this job involves:

As a Receptionist at JLL, you'll be the face of our workplace — creating exceptional first impressions and delivering outstanding front-of-house and meeting & event services for clients, visitors, and colleagues alike. This is a role for someone who is genuinely customer-obsessed, detail-driven, and thrives in a fast-paced, high-profile corporate environment. From welcoming visitors to managing meeting spaces and supporting the wider facilities team, you'll play a key role in shaping the everyday workplace experience and representing JLL's culture of excellence at every touchpoint.

What your day-to-day will look like:

• Welcome and direct visitors, candidates, and new hires, managing front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination
• Handle incoming calls, emails, and queries through front-of-house channels, personalising interactions based on onsite events and visitor needs
• Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
• Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest-ready
• Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
• Liaise with security and janitorial teams to coordinate meetings and events seamlessly
• Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks

Required Qualifications:

• Experience in reception, concierge, or a related customer-facing role
• Previous experience in a high-profile corporate environment
• Outstanding interpersonal and communication skills — written and verbal — in both English and Italian
• Strong PC literacy with confidence using technology systems to manage daily activities
• Excellent customer service skills, with the ability to engage professionally at all organisational levels
• High attention to detail and ability to maintain composure and professionalism at all times

Preferred Qualifications:

• Background in catering, hospitality, or workplace services
• Experience with meeting and event coordination in corporate settings
• Familiarity with SharePoint, Outlook calendar management, and conference room booking platforms
• Knowledge of security procedures and emergency/evacuation protocols
• Experience supporting space audits or workplace optimisation initiatives
• Awareness of local area services (transport, restaurants, hotels) to assist visitors as needed

Estimated compensation for this position:

Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

42,640.00 – 42,640.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Cohoes, NY

Job Tags:

Hiring

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – this email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.