Business Support, Concierge-1

JLL; New York (NY); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Business Support, Concierge-1 in New York, NY to warmly welcome guests, assist with arrivals and departures, and provide office orientation. Maintain a professional, energetic demeanor in a fast-paced environment.

Requirements include at least 1 year in hospitality and administrative work, English fluency, and the ability to multitask. Proficiency with Google Workspace and strong communication are essential. This is an on-site role with comprehensive benefits through JLL.

Qualifications

• Minimum 1 year of hospitality and administrative work experience.
• Fluency in English is required.
• Ability to multi-task and maintain high guest service standards.
• Proficient with Google Workspace tools (Gmail, Calendar, Docs).
• Professional and courteous communication with guests and colleagues.

Responsibilities

• Greet guests and assist with arrival, orientation and departure.
• Create a welcoming, helpful guest experience.
• Address guest questions and proactively identify needs.
• Inform guests about available office services and amenities.
• Track visitors, validate access, and manage security procedures.
• Coordinate parking, couriers, and mail as needed.
• Support onboarding/offboarding and KPI-related tasks.

Skills

Guest services

Customer service

English fluency

Hospitality experience

Multitasking

Tools

G Suite/Google Workspace

Job description

Business Support, Concierge-1 at JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: New York, NY Schedule: Monday to Friday, 9:00 AM - 6:00 PM (subject to change)

Core Functions:

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!

Create memorable experiences with a warm, welcoming personality.

Take initiative to proactively address guest needs and answer questions.

Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests' needs.

Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional Responsibilities:

Track all visitors, including vendors, visiting employees and guests.

Manage parking and vehicle logs and records.

Coordinate security access cards for employees and vendors.

Welcome event guests and assist with printing visitor badges.

Assist with tracking employee on-boarding/off-boarding processes.

Manage incoming and outgoing courier and other packages or mail as required.

Support the annual management plan by accomplishing key performance indicators.

Perform ad hoc facilities assignments as needed.

Sound Like You? To Apply You Need to Possess:

Experience: Minimum 1 year of hospitality and administrative work experience. Client-facing customer service experience required.

Flexibility: We look for flexibility and a positive attitude in managing shifting daily priorities and high volume of guests.

People Person: The best part of serving others is creating experiences for them that go beyond the expected. Strong greeting skills and the ability to deliver a welcoming experience are essential.

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English is required. Additional language skills are a plus but not necessary.

Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.

Technology and Tools: Proficient in a range of information technology tools and platforms, including experience with G Suite/Google Workspace (Gmail, Google Calendar, Google Docs, Google Sheets, Google Drive).

Physical Activity: Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner, as well as stand for periods of time.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

45,800.00 - 66,300.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.