Account Compliance Coordinator

Abbott; Overland Park (KS); On-site; USD 25,000 - 51,000; Full time

Job summary

Abbott in Overland Park, Kansas is seeking an Account Compliance Coordinator for the Toxicology division. This onsite role supports federal compliance for DOT-regulated clients, participates in client audits, and maintains documentation for audit readiness.

Responsibilities include handling testing transaction inquiries, resolving customer needs, reviewing drug and alcohol program files, and generating standard reports. Strong communication and Microsoft Office skills are preferred.

Qualifications

• High school diploma or GED required.
• 2–3 years of related experience or training.
• Strong verbal and written communication skills.

Responsibilities

• Respond to inquiries related to testing transactions.
• Identify steps to resolve customer needs.
• Review client drug and alcohol program files for compliance.
• Track and correct errors to withstand federal audits.
• Generate reports for employer files.
• Provide aggregate data for annual review.
• Contact employers, clinicians, laboratories or employees to obtain documentation.
• Enter data and apply necessary codes to actions.
• Provide backup and clerical support for other areas.

Skills

Verbal communication

Written communication

Education

High school diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an exciting opportunity for an Account Compliance Coordinator within our Toxicology division. This role is fully onsite and located in our Overland Park, Kansas office.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Account Compliance Coordinator, you'll have the chance to perform various administrative functions to support federal compliance for DOT-Regulated clients. This includes participation in the client audit process, maintaining appropriate documentation of all compliance and auditing activities on an ongoing basis, and ensuring internal and external audit readiness at all times.

What You'll Work On

• Respond to inquiries related to testing transactions.
• Identify and interpret appropriate steps to resolve the need of the customer.
• Use critical thinking skills to review and evaluate client drug and alcohol program files.
• Track and correct errors on an ongoing basis to ensure the files are sufficient to withstand an audit by federal agencies and/or clients.
• Generate reports to accompany employer files.
• Provide aggregate data for annual review.
• Contact various parties (employers, clinicians, laboratories or employees) via phone, fax and/or email to secure appropriate documentation.
• Secure memorandums of correction for missing and/or incorrect information.
• Provide backup and clerical assistance for other areas of the department.
• Enter data into computer following each action taken and enter necessary codes to represent the action.
• Make necessary corrections to information entered to ensure problem resolution.

Required Qualifications

• High school diploma or general education degree (GED).
• A minimum of 2–3 years of related experience or training; or equivalent combination of education and experience.
• Strong verbal and written communication skills.

Preferred Qualifications

• Bachelor's Degree (B.A.) from a four-year college or university.
• Proficiency with Microsoft Office (Word, Excel and Outlook).
• Prior drug testing knowledge.
• Federal DOT drug testing regulation knowledge.
• Ability to understand and explain general collection, laboratory, and medical review procedures.

The base pay for this position is $18.45 - $36.85/hour. In specific locations, the pay range may vary from the range posted.

Job Details

• JOB FAMILY: Customer Service
• DIVISION: TOX ARDx Toxicology
• LOCATION: United States > Overland Park : 6300 Sprint Parkway
• WORK SHIFT: Standard
• TRAVEL: No
• MEDICAL SURVEILLANCE: No
• SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf