Business Support Associate

HAI Group; Cheshire (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bonus program eligibility

Flexible work schedules

Generous paid time off

Job summary

HAI Group in Cheshire, Connecticut, is seeking a Business Support Associate who will add value by collaborating with departments to support various projects and processes. Responsibilities include administrative duties, front desk operations, and customer service.

The ideal candidate will possess a high school diploma, be proficient in Microsoft programs, and ideally have some experience in property/casualty insurance. The position offers various benefits including a flexible work schedule and a generous paid time off policy.

Qualifications

• Ability to travel on a limited basis.
• Must be legally authorized to work in the United States.
• At least 3 years of experience in the field or in a related area.

Responsibilities

• Engages in support activities from departments across the organization.
• Welcomes visitors by greeting them in person and on the telephone.
• Communicates effectively with both internal and external stakeholders.

Skills

Self-starter; quick learner

Strong organizational skills

Excellent verbal and written communication

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Microsoft programs

Job description

Position Overview

The business support associate is responsible for adding value to the organization by engaging with departments across the organization to assist them with project and process support. The role is expected to work collaboratively with employees across the organization and make connections with department leaders to identify expanded areas of support that the role can provide.

The business support associate is also tasked with a variety of general office operations including front desk coverage, telephone operations, receiving and distributing mail/packages, and providing a high level of customer service to all employees and visitors. Administrative support related to word processing, copying, and filing in a professional, respectful, and friendly manner on a day‑to‑day basis is required.

Essential Functions

• Engages in support activities from departments across the organization on both a short and long–term basis.
• Actively engages in project solicitation processes to further support various departments.
• Welcomes visitors by greeting them, in person and on the telephone, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories, providing instructions.
• Maintains security by following procedures, including logging visitors appropriately.
• Ships, receives, delivers, and processes mail and packages.
• Triages intake of work tickets for various departments.
• Performs scheduling to ensure all proper resources are reserved and available to encourage successful and productive meetings for departments across the organization.
• Communicates effectively with both internal and external stakeholders.
• Takes inventory, orders, and receives general office supplies.
• Performs minute‑taking duties for an array of committees and working groups.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Performs research on various enterprise‑wide projects as overseen by the department manager.
• Performs other related administrative duties and requests as assigned.

Job Requirements

Required

• High school diploma or equivalent.
• Proficiency in Microsoft programs.
• Ability to travel on a limited basis, if needed.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred

• Associate or bachelor’s degree.
• At least 3 years of experience in the field or in a related area.
• Property/Casualty insurance knowledge.
• Project management experience.
• Basic accounting/budgeting knowledge.

Knowledge, Skills, Abilities

• Self‑starter; quick learner.
• Adapts to change; responds with a sense of urgency.
• Team oriented; creates positive working relationships.
• Ability to exercise good judgement.
• Excellent verbal and written communication and presentation skills.
• Enjoys working with people and is committed to service.
• Strong organizational skills and attention to detail.

Work Environment and Physical Demands

• Inside climate‑controlled office building.
• Prolonged sitting and using a PC.

Benefits

• Bonus program eligibility
• Annual merit increase program
• Outstanding 401(k) plan with match and additional non‑elective company contributions
• Flexible work schedules
• Generous paid time off including paid volunteer days and holidays
• Medical, vision and dental Insurance
• Company paid life, AD&D, short‑term disability, and long‑term disability coverage
• HSA, and Health and Dependent Care FSA options
• On‑Site wellness: Full gym and locker rooms
• Professional development
• Community outreach

Equal Opportunity Employer

HAI Group is an Equal Opportunity Employer.