Business Support Analyst: Contracts & Accounts

Gerdau North America; Jackson (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

401(k) Retirement Plan

Basic Life & Accidental Life Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Job summary

Gerdau North America is seeking a detail-oriented Business Support Analyst to coordinate scrap purchase and sales contract activities, acting as a liaison between Commercial, Operations, Logistics, Accounting, vendors and customers. Reporting to the Business Support Supervisor, this role focuses on process coordination, compliance, risk mitigation, and continuous improvement across Metals Recycling.

You will support account reconciliation, pricing validation, and contract administration while

Qualifications

• University or college degree in a business-related field.
• 1–2 years in business support, accounting, or customer service.
• Strong Excel skills; SAP experience is a plus.

Responsibilities

• Coordinate cross-functional teams to deliver an exceptional customer experience.
• Validate pricing, reconcile statements, and audit scrap tickets.
• Maintain vendor and customer accounts, and manage payments and credits.
• Support process documentation, controls, and continuous improvement initiatives.

Skills

Excel

Customer service

Analytical thinking

Education

University/College degree in Business Administration, Accounting, or Finance

Tools

SAP

Job description

Gerdau North America is seeking a detail-oriented Business Support Analyst to coordinate scrap purchase and sales contract activities, acting as a liaison between Commercial, Operations, Logistics, Accounting, vendors and customers. Reporting to the Business Support Supervisor, this role focuses on process coordination, compliance, risk mitigation, and continuous improvement across Metals Recycling.

You will support account reconciliation, pricing validation, and contract administration while