Business Support Analyst Associate

Baptist Health; Louisville (KY); Remote; USD 55,000 - 75,000; Full time

Job summary

Baptist Health is seeking a Business Support Analyst Associate for a remote role requiring residency in KY or IN. You will manage data extraction and system training for the centralized business office, supporting software reviews and upgrades.

The role involves testing, reporting, and user training across departments, with opportunity to collaborate on projects and drive process improvements in a hybrid/remote environment.

Qualifications

• Associate degree with two years of related experience.
• Proficiency in Microsoft Access, Microsoft Excel, Microsoft Project, SQL and Crystal Reports preferred.

Responsibilities

• Test, debug, train, document, release, install and support BHS systems.
• Coordinate payer EFT/ERA enrollments.
• Participate in project teams, special projects, and other tasks as assigned by leadership.
• Serve as System Administrator for payer and vendor portals.
• Write reports from the core financial system and bolt on applications as requested.
• Submit help desk tickets to payers and vendors as needed.
• Demonstrates problem-solving ability, flexibility and sound judgement and discretion.
• Collaborate with management to identify training needs and schedule appropriate training sessions.

Skills

Analytical skills

Team collaboration

Training coordination

Education

Associate degree or 2 years related experience

Tools

Microsoft Access

Microsoft Excel

Microsoft Project

SQL

Crystal Reports

Job description

Summary

Job Description

Baptist Health is looking for a Business Support Analyst Associate to join our team! This is a remote work position that requires residency in KY or IN

Responsible for the technical administration, maintenance, and extraction of data from various computer applications utilized exclusively by the BHS centralized business office. Functions as a project management resource for the CBO for new software review and implementation along with current software upgrades and changes. Responsible for coordinating initial and on-going application and systems training for all departmental users.

Essential Dutie s:

• Performs the technical duties of testing, debugging, training, documenting, releasing, installing and supporting systems and applications utilized by the BHS business facilities and offices.


• Initiates and updates payer EFT and ERA enrollments.


• Participates in project teams, special projects, and other tasks as assigned by leadership.


• Serves as System Administrator for payer and vendor website portals.


• Writes reports from the core financial system and bolt on applications as requested.


• Submits help desk tickets to payers and vendors as needed.


• Demonstrates problem-solving ability, flexibility and sound judgement and discretion


• Serves as a resource to other staff


• Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees while incorporating their feedback to improve operations


• Accomplishes goals and objectives within set deadlines


• Displays willingness to nurture a team environment, adapt to new situations and help others adapt, to modify own behavior and that of others, and to demonstrate genuine concern and support for others.

Qualifications:

• Associate degree with two years job-related experience.


• Additional 2 years direct experience in lieu of degree. Proficiency in Microsoft Access, Microsoft Excel, Microsoft Project, SQL and Crystal Reports are highly desirable

Baptist Health is an Equal Employment Opportunity employer.