PA LEHIGHVALLEY-Business Services Manager

Engineering Design Systems, Inc; Pennsylvania; On-site; USD 37,200 - 62,000; Full time

Job summary

Engineering Design Systems, Inc. seeks a Business Services Manager in the Lehigh Valley to oversee recruitment and job fulfillment, build strong employer relationships, and coordinate services across PA CareerLink programs.

You will supervise the BEST team, liaise with employers, and drive workforce solutions aligned with local needs. You will also collaborate with the Apprenticeship Office to develop programs, manage billing for training services, and lead hiring events, ensuring high-quality

Qualifications

• Experience leading workforce services or similar teams.
• Ability to build and maintain employer relationships.
• Familiarity with job matching systems and training programs.
• Experience in invoicing and budgeting for workforce programs.

Responsibilities

• Oversee the BEST team to ensure timely recruitment and job fulfillment.
• Supervise and coordinate Business Services staff and recruiters.
• Build and maintain relations with Lehigh Valley employers and Workforce Board.
• Conduct employer visits to promote PA CareerLink services and train on the job matching system.
• Create and maintain employer information in CWDS and other systems.
• Work with ATO to develop apprenticeship programs and track OJT contracts.
• Manage invoices for OJT, Subsidized Employment, IWT, and Apprenticeships.
• Coordinate hiring events and sector-driven job fairs.
• Provide labor market information to PA CareerLink partners.

Skills

Recruitment coordination

Employer outreach

Job matching

Training coordination

Customer service

Tools

CWDS

Skilldex

Job Task Analysis (JTA)

Job description

## PA LEHIGHVALLEY-Business Services ManagerApplylocations: PA CL Lehigh Valleytime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100557**Job Description:****Salary**: $62,000**Essential Functions**· Manage Business Engagement Services Team (BEST) to provide oversight of participant recruitment and job fulfillment process to meet identified workforce needs. Overall responsibility for building business relationships with current, former and new customers.· Provide functional supervision and coordination of the Business Services team, Business Service Coordinator, Work Based Training Developers, Recruiter Coordinator and Recruiters to deliver optimal job matching and placement services· Act as primary Business Services Liaison with Lehigh Valley employer base and Workforce Board Lehigh Valley· Perform employer outreach to inform business and industry of PA CareerLink Lehigh Valley complement of services and train employers on the state’s online job matching system· Conduct initial and follow-up employer visits as necessary to build and maintain ongoing employer relationships· Orient local employers to PA CareerLink services, financial resources, and available training programs· Meet with Employer Subject Matter Experts (SME) to build Job Task Analysis (JTA), and utilize Skilldex to complete JTA, and include in all on-the-job training (OJT) contracts· Create and maintain business folders on CWDS, entering all employer information and employer contacts into all appropriate systems so as to monitor employer activities· Work with the state’s Apprenticeship and Training Office (ATO) in creating registered apprenticeship and pre-apprenticeship programs· Maintain monthly On-the-Job Training (OJT), Subsidized Employment, Incumbent Worker Training (IWT), and Apprenticeship invoices and annotate expenses in the appropriate program checkbook· Schedule and oversee hiring events, focused recruitments for employers and sector driven job fairs· Interface with CareerLink functional teams across departments and employees· Provide support to partners within PA CareerLink and the local region, facilitating gatherings to disseminate local labor market information· Provide customer service surveys to employers and follow up on any requested action items· Provide, as required, target estimates or goals and periodic progress reports related to employer services· Develop a network for potential business leads within a centralized tracking system· Represent PA CareerLink Lehigh Valley at conferences, meetings and social functions as required· Meet performance criteria on a weekly, monthly and annual basis· Other opportunities as available