Business Solutions Specialist

PAHO; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Job summary

PAHO, the Pan American Health Organization, in Washington, DC, seeks an experienced IT professional to design, integrate, and continuously improve enterprise business systems. You will contribute to PMIS, develop interfaces, dashboards, and analytics, and collaborate with business owners, vendors, and IT teams across the Americas.

The role requires seven years of progressive IT experience, strong systems analysis and solution design capabilities, and a solid understanding of the software

Qualifications

• Bachelor's degree in computer science, information systems, systems engineering or related field.
• 7 years of progressively responsible IT experience in enterprise business processes and IT services.
• Strong analysis, design, development, and documentation skills.
• Experience with ERP platforms and modern development technologies.

Responsibilities

• Design, develop, configure, and deploy IT solutions and integrations.
• Assess business needs and recommend solution architectures.
• Provide technical support for PMIS and related systems.
• Develop interfaces, reports, KPIs, dashboards, and analytics solutions.
• Collaborate with business owners, vendors, and IT teams.

Skills

Systems analysis

Solution design

Application development

Documentation

Agile methodologies

Change management

Education

Bachelor's degree in computer science, information systems, systems engineering or related field

Tools

Workday

SAP

Oracle

Job description

Organizational context: The Pan American Health Organization (PAHO) serves as the Regional Office for the Americas of the World Health Organization (WHO).

Job purpose: To deliver innovative digital solutions that support the Organization's mission across the Americas by contributing to the design, integration, and continuous improvement of enterprise business systems.

Responsibilities: Design, develop, configure, and deploy IT solutions, systems integrations, enhancements, and business applications. Assess business needs and recommend solution architectures. Provide technical support for the PASB Management Information System (PMIS). Develop interfaces, integrations, reports, KPIs, dashboards, and analytics solutions. Lead collaboration with business owners, vendors, and IT teams. Review technology project proposals, identify and mitigate risks, and promote IT standards and best practices.

Education: A bachelor's degree in computer science, information systems, systems engineering or a related field from an accredited institution.

Work experience: Seven years of progressively responsible experience in the management and support of enterprise business processes and information technology services.

Skills: Strong systems analysis, solution design, application development, and documentation skills. Knowledge of software development lifecycle methodologies, including Agile. Ability to evaluate emerging technologies and translate business requirements into technical solutions. Experience managing complex IT projects. Strong understanding of enterprise business functions. Experience with ERP platforms (e.g., Workday, SAP, Oracle). Strong analytical, communication, report-writing, and presentation skills. Knowledge of Windows operating systems, web and API services, databases, and modern development technologies. Ability to collaborate effectively, manage change, and deliver results. Ability to promote innovation and identify risks.

Required languages: Very good knowledge of English or Spanish with a working knowledge of the other language.

Desired languages: Knowledge of French and/or Portuguese.