Business Solutions Specialist

Pan American Health Organization Inc; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Job summary

Pan American Health Organization Inc is seeking a Business Solutions Specialist to design, deploy, and optimize enterprise IT solutions and integrations in Washington, D.C. You will work with functional areas and external providers to deliver scalable systems and analytics.

You will lead the development of interfaces, dashboards, and reports, supporting PMIS and Workday security, while collaborating with vendors and IT teams to ensure cost-effective, compliant solutions.

Qualifications

• Bachelor's degree in computer science, information systems, or related field.
• Seven years of combined enterprise IT experience in designing and supporting business systems.
• Very good knowledge of English or Spanish with working knowledge of the other language.
• Experience with ERP platforms such as Workday, SAP, Oracle, or similar.

Responsibilities

• Design, develop, configure, and deploy IT solutions and integrations.
• Assess business needs and recommend architectures aligned with enterprise principles.
• Provide PMIS technical support and translate business requirements into technical solutions.
• Develop interfaces, dashboards, and analytics while supporting Workday security.
• Lead cross-functional collaboration to ensure secure and compliant technology implementations.

Skills

Systems analysis

Agile methodologies

Stakeholder management

Communication skills

Problem solving

Education

Bachelor's degree in computer science or related field

Tools

Power BI

SharePoint

Office 365

Azure

DevOps

Workday ERP

Job description

Grade: P-3 Salary - Annually: Step I - 71,335.00 USD Post Adjustment - Annually: 38,948.91 USD Contractual Agreement: Staff - Professional Post Job Posting: September 25, 2026 Closing Date: November 13, 2026, 11:59 PM Eastern Time Primary Location: Washington, D.C. Organization: ITS Information Technology Services Schedule: Full time

Business Solutions Specialist Join PAHO/WHO and play a key role in delivering innovative digital solutions that support the Organization's mission across the Americas. This position contributes to the design, integration, and continuous improvement of enterprise business systems, helping ensure efficient and effective organizational operations.

SUMMARY OF RESPONSIBILITIES

• Design, develop, configure, and lead the deployment of IT solutions, systems integrations, enhancements, and business applications in collaboration with functional areas and external providers.
• Assess business needs, analyze existing systems architecture, and recommend solution architectures that align with Enterprise Architecture principles and organizational requirements.
• Provide technical support for the PASB Management Information System (PMIS), translating business requirements into technical solutions and supporting system enhancements and integrations.
• Develop interfaces, integrations, reports, KPIs, dashboards, and analytics solutions while supporting Workday security and business process administration.
• Lead collaboration with business owners, process experts, vendors, and IT teams to ensure successful implementation, change management, security compliance, and continuous improvement of technology solutions.
• Review technology project proposals, identify and mitigate risks, and promote IT standards, best practices, innovation trends, and cost-effective solutions that add value to PAHO operations.
• For a complete list of functions, please see the post description.

EDUCATION

A bachelor's degree in computer science, information systems, systems engineering or in any other field related to the functions of the position, from an accredited institution.

EXPERIENCE

Seven years of combined national and international progressively responsible experience in the management and support of enterprise business processes and information technology services.

LANGUAGES

Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT SKILLS

Demonstrated ability and skills using MS Windows and Office 365 applications including SharePoint, Power BI and DevOps. Demonstrated abilities with cloud solutions involving serverless applications/compute, cloud software architecture and Software as a Service (SaaS). Knowledge in Azure environment would be an asset. Knowledge of Business Intelligence and Data Analytics technical architectures. Design and implementation of reporting and analytical solutions. Business processes analysis and modeling. Ability to engineer and design solutions across enterprise architecture and across diverse technologies.

COMPETENCIES AND SKILLS

• Strong systems analysis, solution design, application development, and systems documentation skills.
• Knowledge of software development lifecycle methodologies, including Agile approaches.
• Ability to evaluate emerging technologies and translate business requirements into effective technical solutions.
• Experience managing complex IT projects involving multiple platforms, business processes, vendors, and cross-functional teams.
• Strong understanding of enterprise business functions, including budget, finance, accounting, payroll, human resources, and procurement.
• Experience with Enterprise Resource Planning (ERP) platforms such as Workday, SAP, Oracle, or similar solutions.
• Strong analytical, communication, report-writing, and presentation skills.
• Knowledge of Windows operating systems, web and API services, databases, and modern development technologies.
• Ability to collaborate effectively, share knowledge, manage change, and deliver high-quality results in a dynamic environment.
• Ability to promote innovation, identify risks, and support continuous improvement initiatives.

DURATION OF CONTRACT

One year post of limited duration. First year probationary period.

DISABILITY ACCOMMODATIONS

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process.

INTEGRITY STATEMENT

Maintaining high standards of integrity and accountability.

DISCLAIMER

This vacancy notice may be used to fill other similar positions at the same grade and level. All applicants are required to complete an on-line profile to be considered for this post. Candidates will be contacted only if they are under serious consideration. In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the official degree(s)/diploma(s)/certificate(s) required for this position. PAHO, considers official higher educational qualifications obtained from an institution accredited/recognized in one of the following databases: - World Higher Education Database (WHED), list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be assessed through the link: http://whed.net/ - Council for Higher Education Accreditation chea.org - College Navigator, found on the website of the National Centre for Educational Statistics, nces.gov to support the validation process. Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

MISSION STATEMENT

The Pan American Health Organization (PAHO) is the specialized international health agency for the Americas. It works with countries throughout the region to improve and protect people's health. PAHO wears two institutional hats: it is the specialized health agency of the Inter-American System and also serves as Regional Office for the Americas of the World Health Organization (WHO), the specialized health agency of the United Nations. PAHO engages in technical cooperation with its member countries to fight communicable and noncommunicable diseases and their causes, to strengthen health systems, and to respond to emergencies and disasters. PAHO is committed to ensuring that all people have access to the health care they need, when they need it, with quality and without fear of falling into poverty. Through its work, PAHO promotes and supports the right of everyone to good health. To advance these goals, PAHO promotes technical cooperation between countries and works in partnership with ministries of health and other government agencies, civil society organizations, other international agencies, universities, social security agencies, community groups, and other partners. PAHO promotes the inclusion of health in all public policies and the engagement of all sectors in efforts to ensure that people live longer, healthier lives, with good health as their most valuable resource. Under the leadership of its 51 member countries and territories, PAHO sets regional health priorities and mobilizes action to address health problems that respect no borders and that, in many cases, jeopardize the sustainability of health systems. From its Washington, D.C., headquarters, 27 country offices and three specialized centers in the region, PAHO promotes evidence-based decision-making to improve and promote health as a driver of sustainable development.