ServiceNow – Business Process Consultant

Inabia-Software-; Fort Bragg (NC); On-site; USD 154,291,000 - 165,312,000; Full time

Job summary

Inabia-Software- is seeking a Senior ServiceNow Business Process Consultant with strong Business Analysis capabilities for a Fort Bragg, NC onsite engagement. You will lead discovery, map processes, and align requirements with ServiceNow capabilities, guiding clients from discovery through delivery.

You will facilitate workshops, document requirements, and drive adoption with stakeholder engagement and clear communications.

Qualifications

• 5+ years of experience in ServiceNow consulting across multiple modules
• 5+ years of experience in business analysis, requirements gathering, stakeholder engagement
• 1-2 years leading client workshops and translating business needs into solutions
• 1-2 years supporting Scrum teams; strong understanding of Agile methodologies
• Excellent communication, facilitation, and documentation skills

Responsibilities

• Lead functional discovery sessions and process workshops to define client-specific business process solutions
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
• Create dynamic collateral including process workflows, workshop presentations, and training materials
• Partner with IT leaders and process owners to drive organizational readiness and solution adoption
• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
• Develop and maintain end-to-end process flows and gap analyses to support solution design
• Prepare and execute test plans, facilitate UAT, and support go-live activities
• Lead client training sessions and create user-friendly job aids to support platform adoption
• Serve as the "eyes and ears" of the delivery team throughout the project lifecycle
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency

Skills

ServiceNow

Business Analysis

Client Workshops

Agile Methodologies

Stakeholder Engagement

Job description

• Job Title: ServiceNow - Business Process Consultant
• End Client: Confidential end client (Fort Bragg-Fayetteville program)
• Duration: 13+ months
• Rate-$55/hr. W-2
• Location: Fort Bragg-Fayetteville, NC - Onsite
• Contract
• C2C

ROLE OVERVIEW

The client is seeking a highly motivated Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position suits someone who excels in both strategic process consulting and detailed business analysis, leading client engagements from discovery through delivery, and serving as a trusted advisor helping clients optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

KEY RESPONSIBILITIES

• Lead functional discovery sessions and process workshops to define client-specific business process solutions
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
• Create dynamic collateral including process workflows, workshop presentations, and training materials
• Partner with IT leaders and process owners to drive organizational readiness and solution adoption
• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
• Develop and maintain end-to-end process flows and gap analyses to support solution design
• Prepare and execute test plans, facilitate UAT, and support go-live activities
• Lead client training sessions and create user-friendly job aids to support platform adoption
• Serve as the "eyes and ears" of the delivery team throughout the project lifecycle
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency

REQUIREMENTS / MUST-HAVES

• 5+ years of experience in ServiceNow consulting, with hands-on expertise across multiple modules
• 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
• 1-2 years leading client workshops and translating business needs into actionable solutions
• 1-2 years supporting Scrum teams; strong understanding of Agile methodologies
• Excellent communication, facilitation, and documentation skills

REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL)

• Junior - CSA and at least 1 CIS (any)
• Intermediate - CSA and at least 1 CIS (any)
• Senior - CSA, at least 1 CIS (any), and CTA