Business Relationship Officer

East West Bank; South Pasadena (CA); On-site; USD 71,000 - 77,000; Full time

Job summary

East West Bank in South Pasadena, CA seeks a proactive Business Relationship Officer to manage and expand a commercial banking portfolio. Cultivate existing relationships and develop new ones to grow assets, loans, and deposits across C&I, CRE, mortgages, SBA, and treasury management.

The role requires strong sales and service skills, deep banking product knowledge, and the ability to collaborate with internal partners to meet client needs.

Qualifications

• Bachelor’s degree or business-related associate degree preferred.
• 3+ years in commercial lending or consultative relationship sales with a proven track record.
• Deep knowledge of bank products; experience in US-China cross-border banking helpful.

Responsibilities

• Manage and retain existing customers while expanding the client base to grow assets, loans, and deposits.
• Collaborate with internal partners to connect clients with specialized financial needs.
• Drive quarterly/annual targets across C&I, CRE, mortgages, SBA, treasury, deposits, investments, and international products.

Skills

Relationship sales

Commercial lending

Prospecting & networking

Financial analysis

Digital banking & tech.

Education

Bachelor’s degree or business-relevant associate degree

Tools

CRM software

Credit policy knowledge

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Overview

Being the next generation Business Relationship Officer at East West Bank means you are part of a world‑class team that focuses on delivering a high quality, high‑touch, and high‑tech relationship banking experience across all customer touchpoints.

Responsibilities

• Managing and retaining existing customers and cultivating new relationships with customers to expand East West Bank’s customer base to grow assets, loans, and deposits.
• Working with internal business partners to facilitate the connection to customers to help them with specialized financial needs.
• Achieve quarterly/annual goals through business generation of C&I, CRE, mortgages, SBA, treasury management, deposits, investments, and international and other commercial and consumer products offered through East West Bank.
• Understand the bank’s credit policy to be able to identify client’s eligibility for loan products. Understand client’s business, industry and identify strategies to create new business opportunities and provide need‑based products to customers.
• Motivate, coach and provide guidance to employees to achieve sales and service goals.
• Efficiently manage time and be result driven.
• Expert in using digital resources and technologies to optimize clients’ digital banking experience and possess the aptitude to learn new programs.
• Educate customers on how to use digital platforms to bank and invest when, where and how they want.
• May perform other duties as assigned.

Qualifications

• Bachelor’s degree or business relevant associate degree such as business management, admin or finance preferred.
• 3+ years in commercial lending and or/consultative relationship sales role in a related industry with proven sales track record.
• In‑depth knowledge of banks, credit and deposit products; experience in international activities between U.S. and Greater China preferred.
• Strong sales and service skills including prospecting and networking.
• Proven success in establishing new clients, deepening customer relationships, and delivering results.
• Strong financial acumen and communication skills.
• Strong problem‑solving and decision‑making skills. Able to manage client concerns.
• Has the ability to learn and adapt to latest information and technology platforms.
• Strong desire and capability to influence, educate and connect team, partners, and customers to technology.

Compensation

The base pay range for this position is USD $71,000.00 / Yr. – USD $77,000.00 / Yr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.