Business Relationship Manager

East West Bank; Cerritos (CA); On-site; USD 71,000 - 130,000; Full time

Job summary

East West Bank is seeking a Business Relationship Manager to enhance customer relationships through effective financial solutions. The role requires strong experience in commercial lending, collaboration with diverse teams, and a commitment to achieving growth.

The ideal candidate will possess a Bachelor's degree and have at least 5 years of relevant experience, demonstrating a successful sales track record in a team environment. This position also emphasizes educating clients on digital banking options, fostering a dynamic customer-centric experience.

Qualifications

• 5+ years in commercial lending and/or private banking with a proven sales track record.
• Strong understanding of C&I loans, SBA loans, and industry-focused lending.
• In-depth knowledge of credit and deposit products;

Responsibilities

• Achieve quarterly/annual goals through business generation of various financial products.
• Collaborate with managers to develop strategic marketing plans.
• Educate customers on digital banking platforms.

Skills

Commercial lending

Strong analytical skills

Sales consulting

Negotiation skills

Verbal communication

Written communication

Education

Bachelor's degree preferred

Tools

Digital banking platforms

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Overview

Being the next generation Business Relationship Manager at East West Bank means you are part of a world‑class team that focuses on delivering a high quality, high‑touch, and high‑tech relationship banking experience across all customer touchpoints.

• Improving the lives of our customers and the well‑being of their businesses through financial solutions, education, and advice.
• Strategically collaborating with commercial lending business partners, private banking, Retail Regional Managers, and/or Branch Managers to execute sales strategies.
• Ability to drive the priorities of the business and develop a plan to drive growth.

Responsibilities

• Achieve quarterly/annual goals through business generation of C&I, CRE, mortgages, SBA, treasury management, deposits, investments, and international and other commercial and consumer products offered through East West Bank.
• Collaborate with Regional Manager and/or Branch Manager to develop and implement customer‑centric strategic marketing plans and generate new business through prospecting, outside calling, networking, and referrals.
• Maintain and apply a thorough understanding of the bank’s credit policy, client eligibility and all necessary business practices to ensure the submission of accurate and complete commercial and consumer loan packages.
• Actively participate in local and regional business functions; coordinate and organize targeted campaigns and events.
• Provide management with input regarding current policies and practices of competition, when appropriate.
• Educate customers on how to use our digital platforms to bank and invest when, where and how they want.
• May perform other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in commercial lending and/or private banking with proven sales track record.
• Strong understanding of C&I loans, SBA loans and/or industry‑focused lending.
• In‑depth knowledge of banks, credit and deposit products; experience in international activities between U.S. and Greater China preferred.
• Strong analytical, marketing/sales, consulting and negotiating skills.
• Strong written and verbal communication.
• High energy, results‑oriented, and work well in a team environment.
• Strong desire and capability to influence, educate and connect team, partners and customers to technology.
• Has ability to learn and adapt to new information and technology platforms.

Compensation

The base pay range for this position is USD $71,000.00/Yr. - USD $130,000.00/Yr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.

East West Bank is an equal opportunity employer.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.