Business Relationship Officer

East West Bank; North El Monte (CA); On-site; USD 69,000 - 75,000; Full time

Job summary

East West Bank is seeking a Business Relationship Officer in California to manage and retain clients while expanding the customer base. This role involves achieving sales goals, motivating team members, and enhancing customer experiences through digital banking platforms.

Applicants should have a Bachelor's degree, over 3 years in commercial lending, and a solid track record in sales. The position offers a competitive salary ranging from $69,000 to $75,000 per year.

Qualifications

• 3+ years in commercial lending and/or consultative relationship sales.
• Proven sales track record and experience in establishing new clients.
• Knowledge of international activities between the U.S. and Greater China preferred.

Responsibilities

• Manage and retain existing customers while cultivating new relationships.
• Achieve quarterly/annual goals for business generation.
• Educate customers on digital banking platforms and services.

Skills

Sales and service skills

Problem-solving skills

Communication skills

Financial acumen

Knowledge of bank credit and deposit products

Adaptability to technology

Education

Bachelor’s degree or business-relevant associate degree

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Overview

Being the next generation Business Relationship Officer at East West Bank means you are part of a world‑class team that focuses on delivering a high quality, high‑touch, and high‑tech relationship banking experience across all customer touchpoints.

• Managing and retaining existing customers and cultivating new relationships to expand East West Bank’s customer base, grow assets, loans, and deposits.
• Working with internal business partners to facilitate connections and help customers with specialized financial needs.

Responsibilities

• Achieve quarterly/annual goals through business generation of C&I, CRE, mortgages, SBA, treasury management, deposits, investments, and international and other commercial and consumer products offered through East West Bank.
• Understand the bank’s credit policy to identify client eligibility for loan products and provide strategy‑based solutions.
• Motivate, coach, and provide guidance to employees to achieve sales and service goals.
• Efficiently manage time and be result driven.
• Be an expert in using digital resources and technologies to optimize clients’ digital banking experience and possess the aptitude to learn new programs.
• Educate customers on how to use digital platforms to bank and invest when, where, and how they want.
• May perform other duties as assigned.

Qualifications

• Bachelor’s degree or business‑relevant associate degree (e.g., business management, admin, or finance) preferred.
• 3+ years in commercial lending and/or consultative relationship sales with a proven sales track record.
• In‑depth knowledge of bank credit and deposit products; experience in international activities between the U.S. and Greater China preferred.
• Strong sales and service skills, including prospecting and networking.
• Proven success in establishing new clients, deepening relationships, and delivering results.
• Strong financial acumen and communication skills.
• Strong problem‑solving and decision‑making skills; able to manage client concerns.
• Ability to learn and adapt to the latest information and technology platforms.
• Strong desire and capability to influence, educate, and connect teams, partners, and customers to technology.

Applicants must have legal authorization to work in the United States. Visa sponsorship is not offered at this time.

Compensation

Base pay range: USD $69,000.00 per year – USD $75,000.00 per year. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.