Business Relationship Officer

East West Bank; Arcadia (CA); On-site; USD 71,000 - 77,000; Full time

Job summary

East West Bank in California seeks a dynamic Business Relationship Officer to grow and manage a diverse commercial client base, blending traditional banking with modern digital tools.

You will collaborate with internal partners, learn credit policies, and help clients access C&I, CRE, mortgages, SBA, treasury, deposits, investments, and international services.

Qualifications

• Bachelor’s degree or business-related associate degree is preferred.
• 3+ years in commercial lending and/or consultative relationship sales with proven sales track record.
• In-depth knowledge of banks, credit and deposit products; international activity experience is a plus.
• Strong sales, service, prospecting, and networking skills.
• Able to explain financial concepts and tailor solutions to clients.

Responsibilities

• Manage and retain existing customers while cultivating new relationships to grow assets, loans, and deposits.
• Collaborate with internal partners to connect customers with specialized financial needs.
• Achieve quarterly/annual goals through business generation of C&I, CRE, mortgages, SBA, treasury management, deposits, investments, and international products.
• Understand credit policy to evaluate loan eligibility and align offerings to client business.
• Guide and coach team members to meet sales and service goals.
• Utilize digital tools to optimize clients' digital banking experience and learn new programs.
• Educate customers on using digital platforms to bank and invest when desired.
• Perform other duties as assigned.

Skills

Sales & relationship management

Financial acumen

Communication skills

Tech savviness

Education

Bachelor’s degree or business-related associate degree

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top‑performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Being the next generation Business Relationship Officer at East West Bank means you are part of a world‑class team that focuses on delivering a high quality, high‑touch, and high‑tech relationship banking experience across all customer touchpoints.

Key Responsibilities

• Managing and retaining existing customers and cultivating new relationships with customers to expand East West Bank’s customer base to grow assets, loans, and deposits.
• Working with internal business partners to facilitate the connection to customers to help them with specialized financial needs.
• Achieve quarterly/annual goals through business generation of C&I, CRE, mortgages, SBA, treasury management, deposits, investments, and international and other commercial and consumer products offered through East West Bank.
• Understand the bank’s credit policy to identify client’s eligibility for loan products. Understand client’s business, industry and identify strategies to create new business opportunities and provide need‑based products to customers.
• Motivate, coach and provide guidance to employees to achieve sales and service goals.
• Efficiently manage time and be result‑driven.
• Expert in using digital resources and technologies to optimize clients’ digital banking experience and possess the aptitude to learn new programs.
• Educate customers on how to use digital platforms to bank and invest when, where and how they want.
• May perform other duties as assigned.

Qualifications

• Bachelor’s degree or business‑relevant associate degree such as business management, admin or finance preferred.
• 3+ years in commercial lending and/or consultative relationship sales role in a related industry with proven sales track record.
• In‑depth knowledge of banks, credit and deposit products; experience in international activities between U.S. and Greater China preferred.
• Strong sales and service skills including prospecting and networking.
• Proven success in establishing new clients, deepening customer relationships, and delivering results.
• Strong financial acumen and communication skills.
• Strong problem‑solving and decision‑making skills. Able to manage client concerns.
• Has the ability to learn and adapt to latest information and technology platforms.
• Strong desire and capability to influence, educate and connect team, partners, and customers to technology.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $71,000.00/Yr. – USD $77,000.00/Yr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.