Business Relationship Manager

Abbott; Chicago (IL); On-site; USD 113,000 - 227,000; Full time

Job summary

Abbott seeks a Business Relationship Manager to optimize IT delivery for Core Diagnostics IT Supply Chain. You will translate business needs into IT opportunities, guide roadmaps, and partner with internal teams and external vendors to align with strategic goals.

You will influence senior leaders, manage budgets and ROI, and drive continuous improvement across global supply chain processes at Abbott.

Qualifications

• Bachelor’s degree in computer science, Business Administration, Information Systems, or related field.
• 8+ years of IT experience within a large global Healthcare, Life Sciences, Pharmaceutical, or Manufacturing organization.
• Proven BRM experience supporting Supply Chain, Manufacturing, or Operations functions.
• Experience developing technology roadmaps and leading digital transformation initiatives.
• Strong understanding of Supply Chain Execution Systems (ERP, MES, Manufacturing Systems, Production Planning, Scheduling, or SCM technologies).
• Demonstrated ability to influence and collaborate with senior business leaders, including Directors and VPs.
• Experience managing vendors and cross-functional delivery teams.
• Strong understanding of SDLC and project delivery methodologies.

Responsibilities

• Influences and partners with business to understand business strategy and communicates IT updates regularly.
• Turn business needs into user and functional requirements.
• Collaborate with BTS Delivery and external vendors to deliver IT solutions within budget and timeline.
• Review Statements of Work to ensure clear articulation of business needs.
• Support cross-divisional initiatives and identify IT synergies and efficiencies.
• Lead and manage project portfolio with significant value and ROI.

Skills

BRM experience

Supply chain

Manufacturing

Operations

Vendor management

SDLC

Project delivery

Leadership

Cross-functional

Education

Bachelor’s degree in computer science, Business Administration, Information Systems, or related field

Tools

ERP

MES

Manufacturing Systems

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is responsible for Business Relationship Management for Core Diagnostics IT Supply Chain. This role ensures the system portfolio enhances the organizational strategy through successful, consistent, and predictable delivery of programs, projects and applications for our Supply Chain site in Dallas, TX. The BRM works directly with business clients to understand business processes and translate needs into IT opportunities. The BRM works in collaboration with the business in the development of investment roadmap, Supply Chain strategies that align and integrate with the overall business strategy.

Core Job Responsibilities

• Influences and partners with business to understand business strategy. Interacts on a regular basis with business leadership to ensure needs are understood and IT updates are communicated on a consistent basis.
• Ability to turn business needs into user and functional requirements.
• Collaborate with BTS Delivery and external vendors in the delivery of IT solutions per budget, timeline and service levels.
• Reviews IT Statements of Work to ensure they clearly articulate business need and elevate concern if estimates don’t align with the work effort required to deliver the solution.
• Supports cross divisional business initiatives and explores IT synergies and efficiencies.
• Champions change and drives innovation by fostering creativity, encouraging new ideas, and inspiring others to embrace continuous improvement and transformative solutions.
• Excellent understanding of the business processes, strategy and global perspective.
• Manages IT budgets, project capital/RCE expenditures and ROI. Continually looks for opportunities for cost reductions and cost avoidance.
• Successfully managed project portfolio with projects ranging from $1MM-$10MM.
• Responsible for all aspects of people leadership and capacity planning.
• Establishes staffing/resource plans determining appropriate mix of sourcing opportunities. Responsible for overall organizational effectiveness and vendor management.
• Manage issues, risks and decision making within effective time-frame and outcome.
• Excellent understanding of the business processes, strategy and global perspective.
• Establishes and maintains productive relationships across all levels within the Abbott IT organization and external suppliers.
• Responsible for compliance with applicable Corporate and Divisional policies and procedures.

Minimum Qualifications & Education

• Bachelor’s degree in computer science, Business Administration, Information Systems, or related field.
• 8+ years of IT experience within a large global Healthcare, Life Sciences, Pharmaceutical, or Manufacturing organization.
• Proven Business Relationship Management (BRM) experience supporting Supply Chain, Manufacturing, or Operations functions.
• Experience developing technology roadmaps and leading digital transformation initiatives.
• Strong understanding of Supply Chain Execution Systems, with experience in one or more of the following areas: ERP, MES, Manufacturing Systems, Production Planning, Scheduling, or Supply Chain Management (SCM) technologies.
• Demonstrated ability to influence and collaborate with senior business leaders, including Directors and VPs.
• Experience managing vendors and cross-functional delivery teams.
• Strong understanding of SDLC and project delivery methodologies.

Preferred Qualifications

• Experience supporting manufacturing or supply chain sites in highly regulated industries.
• Agile delivery experience.
• Cloud technology experience.
• Knowledge of cybersecurity, privacy, and compliance requirements.
• Strong leadership, communication, and organizational skills.

Misc:

This is an onsite role based in IL. This is not a remote role/opportunity

Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $113,300.00 - $226,700.00. In specific locations, the pay range may vary from the range posted.