IT Business Relationship Manager, Quality & R&D

Abbott (abbottcareers2 board); Des Plaines (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Abbott in Des Plaines, IL is seeking an experienced IT liaison to align Quality and R&D priorities with technology solutions. You will serve as the primary IT partner, working with cross-functional teams to define requirements, prioritize investments, and deliver digital solutions that meet regulatory and cybersecurity standards.

The role involves coordinating demand intake, portfolio planning, and project delivery for Quality, R&D, and occasionally Commercial functions, with strong emphasis on

Qualifications

• Bachelor's degree and 7+ years in IT, business relations, or project delivery.
• Experience partnering with stakeholders to define requirements and deliver tech solutions.
• Strong communication and problem-solving skills required.

Responsibilities

• Serve as the primary IT partner for Quality and R&D with secondary support for Commercial.
• Build relationships with business and IT stakeholders to understand goals and challenges.
• Translate business needs into requirements, solution options, and roadmaps.
• Support demand intake, prioritization, portfolio planning, and tech investments.
• Coordinate delivery of projects and enhancements with cross-functional teams.
• Collaborate with architecture, cybersecurity, data, infra, and apps teams to implement solutions.
• Support lifecycle management, compliance activities, and continuous improvement.

Skills

Strong communication

Stakeholder management

Facilitation

Problem solving

Education

Bachelor's degree in IT/CS/Engineering/Business/Life Sciences or related field

Job description

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

This is an onsite role at Abbott location in Des Plaines, IL - DP1 and J55 Lake County . This is NOT a remote role/opportunity.

The Opportunity

Partner with Molecular Diagnostics Quality and R&D leaders to align business priorities with technology solutions that drive compliance, innovation, operational excellence, and business value. This role serves as the primary IT relationship partner for the Quality and Research & Development organizations, while providing secondary support to Commercial functions based on business priorities and portfolio demand.

As a trusted liaison between business and IT, you will identify opportunities, define requirements, prioritize technology investments, and coordinate the delivery of digital solutions while ensuring alignment with quality, cybersecurity, privacy, and regulatory requirements.

Primary Business Domains:

• Quality : Quality systems, compliance processes, regulatory requirements, audit readiness, CAPA, and continuous improvement initiatives.
• Research & Development : Research, product development, laboratory operations, scientific applications, data management, and collaboration platforms.
• Commercial (Secondary Support) : Commercial systems and business initiatives supported based on organizational priorities and team capacity.

What You'll Do

• Serve as the primary IT partner for Quality and R&D business functions , with secondary support for Commercial.
• Build strong relationships with business and IT stakeholders to understand goals, challenges, and opportunities.
• Translate business needs into requirements, solution options, and technology roadmaps.
• Support demand intake, prioritization, portfolio planning, and technology investment decisions.
• Coordinate delivery of projects and enhancements, including requirements, testing, stakeholder engagement, and adoption activities.
• Partner with architecture, cybersecurity, data, infrastructure, and application teams to implement effective solutions.
• Support application lifecycle management, issue resolution, compliance activities, and continuous improvement efforts.
• Communicate project status, risks, recommendations, and business value to leadership and stakeholders.

Education and Experience You'll Bring

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, Business, Life Sciences, or related field; or equivalent experience.
• 7+ years of experience in IT, business relationship management, business systems, consulting, product management, or project delivery.
• Experience partnering with business stakeholders to define requirements and deliver technology solutions.
• Experience leading or coordinating cross-functional business and IT initiatives.
• Strong communication, stakeholder management, facilitation, and problem-solving skills.
• Understanding of application lifecycle management, cybersecurity, privacy, data integrity, and regulatory compliance.

Preferred Qualifications

• Experience in Diagnostics, Medical Device, Pharmaceutical, Healthcare, Life Sciences, or other regulated industries.
• Experience supporting Quality systems, compliance processes, or Quality Management functions.
• Experience supporting R&D, laboratory operations, product development, or scientific data environments.
• Experience supporting Commercial organizations and customer-facing capabilities.
• Knowledge of enterprise applications, analytics, workflow, content management, and integration technologies.

Misc: This is an onsite role at Abbott location in Des Plaines, IL - DP1 and J55 Lake County . This is not a remote role/opportunity.