Business Process Support Specialist

Astrion; Bedford (MA); On-site; USD 80,000 - 90,000; Full time

Job summary

Astrion is seeking a Business Process Support Specialist to provide administrative and knowledge-management support to the Aerospace Management Systems Division at Hanscom AFB, MA. The role supports program offices with task tracking, document control, and coordination of audits and inspections to ensure readiness and compliance.

This full-time position requires US citizenship, a Secret clearance, and strong organizational, communication, and problem-solving abilities to manage complex schedules

Qualifications

• US citizenship is required.
• Must be able to obtain and maintain a Secret security clearance.
• Bachelor's degree in a related field with DoD experience preferred.

Responsibilities

• Build and maintain a running list of taskers and assign to team members.
• Gather inputs, draft responses, and facilitate reporting processes.
• Tracking and coordinating documentation and staff packages for signature/approval
• Officer Performance/Enlisted/ civilian appraisals tracking and reporting
• Assist with unit inspections and evaluations
• Develop and maintain knowledge bases and organizational documentation

Skills

Administrative support

Records management

Task tracking

Meetings coordination

MS Office

Cross-functional teamwork

Education

Bachelor's Degree in related field

Tools

Google Wiki

SharePoint

Job description

Overview

Business Process Support Specialist

Location

Hanscom AFB, MA

Salary Range

$80-$90,000 annually*

Job Status

Full-time; salaried

Clearance

Secret

Position Contingent Upon Position Award*

Position Contingent Upon Position Award*

Astrion has an exciting opportunity for a Business Process Support Specialist providing support to the Aerospace Management Systems Division (AFLCMC/ESA), whcih is within the Electronic Systems Directorate and located at Hanscom AFB, MA.

The Aerospace Management Systems Division is responsible for developing, delivering, and sustaining the Department of the Air Force's critical air traffic management, landing systems, CNS/ATM avionics, and weather sensing and forecasting capabilities. These capabilities enable resilient airspace operations and provide essential situational awareness for the USAF, USSF, Joint, and Coalition forces. This division also supports execution across multiple mission areas. Its main efforts include Air Traffic Management Systems, CNS/ATM Avionics Engineering, Weather Sensing and Forecast Technologies, and an extensive Foreign Military Sales (FMS) portfolio that delivers airspace control and aviation safety capabilities to partner nations.

Required Qualifications / Skills

• Must be a US Citizen
• Must have and be able to maintain a Secret level clearance

Preferred Qualifications / Skills

• Education: Bachelor's Degree in a related field and 3 years of experience in the respective technical/professional discipline being performed, 3 of which must be in the DoD
• OR 7 years of directly related experience, 5 of which must be in the DoD

Technical Skills

• Administrative support for daily program office operations, meeting coordination, and calendar/appointment management.
• Document and records management, including preparation, tracking, and organization of program materials.
• Monitor, track, and manage action items, suspenses, and staff packages to ensure timely closure.
• Scheduling and logistics support for physical and virtual meetings, including background material prep and documentation.
• Proficient with Microsoft Office Suite for reporting, communication, and collaboration workflows.

Interpersonal Skills

• Strong coordination and communication skills
• Ability to work effectively in cross-functional teams
• Effective problem-solving and decision-making abilities
• Customer-focused support mindset

Responsibilities

Duties include, but not limited to:

• Build and maintain a running list of taskers, assign taskers to team members appropriately and, ensure tasks are closed out
• Gather inputs/documentation, draft responses and facilitate reporting processes to inquiries from various sources.
• Tracking and coordinating documentation and staff packages for signature/approval
• Officer Performance Report/Enlisted Performance Report/civilian appraisals/feedback tracking
• Facilitating and assisting with unit preparedness for unit inspections, and MICT evaluations
• Identify, collect, synthesize, organize and manage organizational knowledge in support of portfolios and products across the branch.
• Accumulate, understand, and leverage knowledge about the business activity on behalf of the organization and its stakeholders.
• Building and organize the company's conceptual assets into knowledge bases through Google wiki sites
• Processes, reviews and reports acquisition documents (i.e. MARs, Acquisition Program Baselines (APBs), and Acquisition Decision Memorandums (ADM))
• Provide guidance, feedback and management of Budget Execution Review preparations and presentations
• Manage and oversee taskers and suspenses
• Support management functions, processes using analytical methods and/or techniques to gather, analyze and evaluate information to include, but not limited to, organizational structures and resource requirements, utilization or control; manning requirements; human resources; and DoD and AF program and project analysis
• Assist with development and implementation of programs to facilitate the identification and improvement of processes using continuous process improvement
• Assist with Supply Management activities to include accountable and non-accountable supplies and equipment processes, management and accountability; process supply and equipment requisitions; maintaining stores of accountable and non-accountable supplies and equipment; and conducting inventories IAW AFI 23-111, Management of Government Property in Possession of the Air Force, and
• AFMAN 23-110, USAF Supply Manual
• Assist with processing military and civilian awards and decorations IAW AFI 36-1004, The Air Force Civilian Recognition Program, and AFI 36-2803, The Air Force Military Awards and Decorations Program, and AFI 36-2805, Special Trophies and Awards; and will ensure appropriate AF Instruction is applied to each award or decoration
• Assist with statistics analysis and reporting reports and awards policies, directives and regulations
• Assist with coordination, consolidation, analysis, distribution and monitoring of action items, suspense’s and responses
• Assist with management of organization’s workflow
• Analyze higher headquarters guidance and provide recommendations to Government personnel for completing manpower and personnel documentation
• Assist with maintenance of unit personnel management roster/unit manning documents and related organizational rosters
• Draft and maintain office plans and procedures such as maintenance of an accurate organizational baseline, organizational charts, functional statements, mission descriptions and telephone directories