Business Process Specialist: Outsourcing & Optimization

Clearbrook; Richmond (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Clearbrook is seeking a detail‑oriented professional to streamline operations across Argo and Farm Family units. You will leverage outsourcing, data insights, and automation to improve efficiency and standardize processes.

This role requires collaboration with internal teams and external partners to meet performance goals. Responsibilities include tailoring process maps and manuals, managing vendor relationships, and acting as a SME for outsourced tasks while ensuring quality controls and timely

Qualifications

• 2-3 years of experience in underwriting, claims, or financial operations.
• 1-2 years of business analysis with dashboards or reports.
• Experience managing a vendor and setting operational SLAs.
• Exposure to project management with multiple stakeholders.
• Bachelor’s degree required.

Responsibilities

• Create value across Argo units through outsourcing, process optimization, and automation.
• Identify opportunities for process efficiency and standardization.
• Evaluate performance using data and communicate with business partners.
• Manage SLAs and vendor performance to meet targets.
• Prepare process maps, manuals, training materials with outsourcing partners.
• Transition new tasks to outsourcing partners using project management techniques.
• Communicate with stakeholders to drive efficiency and excellence.
• Serve as SME for outsourced and automated tasks and issues.

Skills

Underwriting experience

Claims experience

Financial operations

Business analysis

Tableau

Power BI

MS Office

Communication

Teamwork

Education

Bachelor's degree

Tools

Tableau

Power BI

MS Office Suite

Job description

Clearbrook is seeking a detail‑oriented professional to streamline operations across Argo and Farm Family units. You will leverage outsourcing, data insights, and automation to improve efficiency and standardize processes.

This role requires collaboration with internal teams and external partners to meet performance goals. Responsibilities include tailoring process maps and manuals, managing vendor relationships, and acting as a SME for outsourced tasks while ensuring quality controls and timely