BPM Specialist: Outsourcing & Process Optimization

Argo; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Argo, a Shared Services brand, seeks a business analyst to optimize processes across its units in the Richmond, VA area. You will leverage outsourcing and automation to improve capacity, pull data to evaluate performance, and partner with business units to set service levels and drive efficiency.

You will create process maps, train outsourcing partners, transition new tasks, and act as a primary liaison for changes and issues. Strong analytical skills and MS Office proficiency are required.

Qualifications

• 2-3 years of experience in Underwriting, Claims, or Financial Operations.
• 1-2 years of experience performing business analysis with dashboards/reports.
• Experience in managing a vendor and setting/maintaining operational SLAs.
• Exposure to project management across multiple stakeholders.

Responsibilities

• Create value and capacity across Argo units through outsourcing, process optimization, and automation.
• Use data to identify opportunities for efficiency and standardization.
• Evaluate performance and inform business decisions with regular communication.
• Partner with units to set SLAs and manage outsourcing partners to meet them.
• Develop process maps and manuals; train outsourcing partners.

Skills

Underwriting

Data analysis

Vendor management

Project management

MS Office

Dashboard creation

Education

Bachelor’s degree

Tools

Tableau

Power BI

Job description

Argo, a Shared Services brand, seeks a business analyst to optimize processes across its units in the Richmond, VA area. You will leverage outsourcing and automation to improve capacity, pull data to evaluate performance, and partner with business units to set service levels and drive efficiency.

You will create process maps, train outsourcing partners, transition new tasks, and act as a primary liaison for changes and issues. Strong analytical skills and MS Office proficiency are required.