Business Process Manager - Ecommerce and Digitalization Tools

BlackBerry Inc.; Miles (NC); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee stock plan

Parental leave

Job summary

ABB in the United States (Mebane, NC) seeks a Business Process Analyst to analyze, manage, and improve global end-to-end processes in a hybrid role. You will guide the IS team in implementing process solutions and coordinate with stakeholders to ensure adoption across functions.

Required are a Bachelor’s in CS or Engineering and 5 years in ecommerce or digitalization tools, with strong SAP SD/MM, ERP, Salesforce CRM, and Windchill PLM knowledge. You’ll maintain data and deliver user training.

Qualifications

• Bachelor's degree in Computer Science or Engineering.
• 5 years of experience in ecommerce or digitalization tool activities.
• Strong working knowledge of ERP systems, SAP strongly preferred.
• Experience with SAP SD and MM modules.
• Experience with Salesforce CRM systems.
• Experience with PLM software, Windchill PTE.

Responsibilities

• Analyze, manage, and improve global and integrated end-to-end business processes.
• Guide the Business Process Owner and IS team for the implementation of the business process application solution.
• Coordinate with cross-functional teams to implement and evaluate the effectiveness of solutions and recommend enhancements.
• Maintain and update core data for e-commerce and configurator platforms.
• Support testing activities, change management, and user training.

Skills

ERP systems

SAP

Ecommerce systems

Product configurator

SAP SD/MM

Salesforce CRM

Windchill PLM

Education

Bachelor's degree in Computer Science or Engineering

Tools

Windchill PTE

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Business Process Manager__Your role and responsibilitiesIn this role, you will have the opportunity to be responsible for analyzing, managing, and improving global and integrated end-to-end business processes. Each day, you will guide the Business Process Owner and IS team for the implementation of the business process application solution. You will also showcase your expertise by working closely with all process stakeholders.The work model for the role is: hybridThis role is contributing to the Electrification Distribution Solutions in Mebane, NC.You will mainly be accountable for:• Supporting the implementation of business solutions by coordinating with cross-functional teams to implement and evaluate the effectiveness of implemented solutions and recommend enhancements.• Maintaining and updating e-commerce and configurator platform core data, including but not limited to, market product information, pricing logic, product logic rules, customer and segment information.• Supporting testing activities including test planning, execution, defect tracking, and validation of business requirements.• Facilitating change management activities to support continuous improvement, timely implementation, and user acceptance.• Developing and delivering training materials and sessions to end-users and stakeholders to ensure successful adoption of new digital tools and processes.• Gathering feedback from users and stakeholders to gauge satisfaction with digital tool solutions and facilitate continuous improvement need.Qualifications for the roleBachelor's Degree in Computer Science or Engineering.5 years of experience in ecommerce or digitalization tool activities.Strong working knowledge of ERP systems, SAP strongly preferred.Strong working knowledge of ecommerce and product configurator systems.Experience with SAP SD and MM modules.Experience with Salesforce CRM systems.Experience with PLM (Product Lifecycle Management) software, specifically Windchill PTE.Candidates must have work authorization to work in the US.Why ABB?What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offSalaried exempt positions are provided vacation under a permissive time away policy.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.#LI-hybridBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.