Business Process Improvement Coordinator

The University of Texas at Arlington Portal; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Texas at Arlington seeks a Business Process Improvement Coordinator to facilitate portfolio projects within the Change & Process Improvement initiative. You will conduct analyses, validate resources, and report status and metrics to campus partners, supporting the Process Improvement Roadmap.

This role emphasizes training, documentation, and accessibility standards, with duties to manage dashboards, gap analyses, and milestone roadmaps.

Qualifications

• Bachelor’s degree in related field (business, organizational development, education, technology or similar).
• 1 year of experience coordinating change management or process improvement.

Responsibilities

• Create, document, and analyze metrics to inform reports for change management projects.
• Catalog results and documents in a central library for use by the Office of Continuous Improvement and BPI team.
• Review process improvement reports with campus partners and define milestones on roadmaps.
• Forecast resource availability and ensure presentations meet accessibility standards.

Skills

Organizational skills

Analytical skills

Communication skills

Multi-tasking

Teamwork

Education

Bachelor’s degree in related field

Job description

Business Process Improvement Coordinator

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Position Information

Posting Number

S06296P

Position Title

Business Process Improvement Coordinator

Department

OIT Change & Process Improvement

Location

Arlington

Job Family

Information Technology

Position Status

Full-time

Work Hours

Standard

Work Schedule

Monday – Friday; 8:00am – 5:00 pm

Open to

External and Internal

Salary

Salary is commensurate based on qualifications and relevant experience.

Benefits

We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
https://resources.uta.edu/hr/services/records/compensation-tools.php

Job Summary

The Business Process Improvement Coordinator will facilitate portfolio projects for Change Management and Process Improvement Roadmap by conducting analysis, validating resources, and reporting status and metrics of accomplishments. Communicate and address data inaccuracy with Office of Continuous Improvement Team, Business Process Improvement ( BPI ) Team and Campus Partners. Support BPI educational program offerings and conduct training on the Process Improvement Roadmap projects with campus partners. Provide research analysis, project operational support and published documentation via accessible formats.

Essential Duties and Responsibilities

• Create, document, and analyze the metrics and use that information to design reports for use in change management and process improvement projects.
• Responsible for cataloging the results and documents in a central library for use by the Office of Continuous Improvement and the Business Process Improvement team.
• Work with campus partners and project sponsors to review process improvement reports, conduct gap analysis and create a roadmap with defined milestones for each partner area.
• Conduct research for the Business Process Improvement team, with the goal of discovering information and data that will aid in the completion of tasks assigned to the team.
• Assist change managers in the Office of Continuous Improvement by ensuring documentation and presentations are delivered on a defined schedule and meet accessibility standards.
• Forecast resource availability to achieve change management and process improvement project schedules.
• Schedule and promote the continuing education offerings on process improvement that is designed to support employees interested in enhancing their process improvement skills.
• Gather metrics and create reports on participation.
• Ensure educational material and BPI website information are current, accurate and meet UTA accessibility standards.
• Other Duties as Assigned.

Minimum Qualifications

• Bachelor’s degree in business management, organizational development, education, technology, social sciences or a related field.
• One (1) year of work experience coordinating change management, process improvement or an equivalent mix of education and relevant experience in similar role.

Preferred Qualifications

• Extensive knowledge of Change Management methodology (i.e., PROSCI ).
• Three (3) years of experience in support roles with experience in assisting in making process changes in a work environment or equivalent experience in a related field.

Knowledge, Skills and Abilities

• Strong organizational, analytical, problem solving and multi-tasking skills with great attention to detail.
• Excellent teamwork, presentation, customer service and interpersonal communication (verbal and written) skills.
• Ability to organize information in presentation formats.
• Ability to think intuitively and analytically to break down and resolve problems.
• Ability to work proactively with minimal supervision.
• Ability to exercise good judgment and make sound decisions.
• Ability to pay close attention to detail and work under pressure.
• Ability to be a forward, creative, positive, and flexible thinker.
• Ability to manage difficult or sensitive situations with tact and professionalism.
• Ability to assist campus constitutes with request for process needs and changes.
• Ability to communicate effectively with the IT organization, project and application development teams, management, business, and academic personnel.

Other Requirements

Working Conditions

• Work in a virtual environment using a platform such as Microsoft Teams.

Special Conditions for Eligibility

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

University Information

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution ( HSI ) and an Asian American and Native American Pacific Islander-Serving Institution ( AANAPISI ), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
https://www.uta.edu/administration/president/strategic-plan/rise100 .

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .

Number of Vacancies

1

Minimum Number of References Required

3

Maximum Number of References Accepted

3