Business Systems Analyst (App Development)

University of Texas at Arlington; Arlington (TX); On-site; USD 78,000 - 82,000; Full time

Benefits offered by this job

Comprehensive benefits package

Benefit eligible

Job summary

The University of Texas at Arlington is seeking a Business Systems Analyst to define needs, document requirements, and translate them into functional specifications. You will collaborate with business and technical teams, develop test plans, and manage changes to project requirements.

This role emphasizes process improvement, governance, and reporting across development teams, with a focus on ServiceNow initiatives and stakeholder communication.

Qualifications

• Bachelor degree in one of the specified areas and 3 years of experience with managing requirements lifecycle, assessing project requirements, managing test plans, and developing technical solutions.
• Alternatively, seven years of any combination of education, experience and training.
• Experience defining and documenting requirements and managing test plans.

Responsibilities

• Analyzes problems and opportunities effectively and identifies recommended changes that deliver the most value.
• Collaborates with key stakeholders to understand the impact of those changes and create business case.
• Facilitates team collaboration with business and technical partners to understand current state processes, identifies challenges and opportunities, establishes target state processes and determines project requirements and approach.
• Builds or assists in building test plan based on defined requirements and use cases to ensure project outcome is meeting the project objectives.
• Assists with User Acceptance Test (UAT) efforts and validation.
• Own portfolio reporting, dashboards, metrics, and executive summaries across the development teams.
• Coordinate strategic planning, roadmap tracking, intake management, and follow-up on leadership action items.
• Lead business process analysis and continuous improvement efforts, including workflow automation and ServiceNow-related initiatives.
• Track governance, compliance, accessibility, audit, and AI governance activities to ensure visibility and accountability across the portfolio.
• Performs other duties as assigned.

Skills

Requirements gathering

Stakeholder communication

Process analysis

Problem solving

Facilitation

Education

Bachelor's degree in computer technology / business management / MIS / computer systems

Tools

MS Project

ServiceNow

SharePoint

Job description

Salary

The annual salary for this position ranges from $78,000 to $82,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Purpose of Position

The Business Systems Analyst is responsible for defining needs and opportunities and recommends solutions that deliver value to the organization. Collaborates with business and technical teams to define and document product and project requirements. Translates high level business requirements into functional and technical specifications and manages changes to such specifications. Develops and manages the project test plan based on project requirements.

Essential Functions

• Analyzes problems and opportunities effectively and identifies recommended changes that deliver the most value.
• Collaborates with key stakeholders to understand the impact of those changes and create business case.
• Facilitates team collaboration with business and technical partners to understand current state processes, identifies challenges and opportunities, establishes target state processes and determines project requirements and approach.
• Builds or assists in building test plan based on defined requirements and use cases to ensure project outcome is meeting the project objectives.
• Assists with User Acceptance Test (UAT) efforts and validation.
• Own portfolio reporting, dashboards, metrics, and executive summaries across the development teams.
• Coordinate strategic planning, roadmap tracking, intake management, and follow-up on leadership action items.
• Lead business process analysis and continuous improvement efforts, including workflow automation and ServiceNow-related initiatives.
• Track governance, compliance, accessibility, audit, and AI governance activities to ensure visibility and accountability across the portfolio.
• Performs other duties as assigned.

Required Qualifications

Bachelor degree in one (1) of the following areas: computer technology, business management, management information or computer systems, or related field, three (3) years of experience with managing the requirements of lifecycle, assessing project requirements, managing test plans, and developing technical solutions, or seven (7) years of any combination of education, experience and training.

Preferred Qualifications

• Certification in Business Analysis.
• Three (3) or more years as Business Analyst or related work experience.
• Experience with Agile and other Project Management methodologies.
• Experience with creating statements of work, vendor evaluation, and managing contractor resources.
• Experience using Project Management tools such as MS Project, ServiceNow, and SharePoint.

Knowledge, Skills & Abilities

• Professional ability to define and solve problems to ensure the underlying root cause is understood by all stakeholders and that solution options address that root cause.
• Ability to communicate complex concepts and models using understandable visual representations.
• Professional facilitation and presentation skills for all types of engagements.
• Professional analytical, conceptual, and visual thinking skills.
• Excellent organizational skills.
• Excellent problem-solving and risk management skills.
• Excellent interpersonal and customer relationship skills.
• Excellent listening and writing skills, good executive presence, verbally articulate.
• Values communication in all directions: up, out and down.
• Excellent conflict resolution skills facilitating timely decisions when needed.
• Lead by example with confidence, a positive attitude, patience, honesty, integrity, and a strong sense of commitment.
• Ability to quickly absorb new and different types of information and modify and adapt existing knowledge to work effectively in rapidly changing and evolving environments.

Work Schedule

Monday through Friday; 8:00am through 5:00pm.

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.

Benefits Information

• Position is benefit eligible: Yes
• We are proud to offer a comprehensive benefits package to our employees at the University.

PreEmployment Background Check

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail].