Business Process Improvement Analyst

Guidehouse Inc.; McLean (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave & Adoption Assistance

Tuition Reimbursement

Job summary

Guidehouse Inc. is seeking a Strategy & Transformation Consultant to support CBP's ACE Modernization Program from McLean, VA. The role involves program management, stakeholder engagements, and documenting business needs and future-state processes.

You will develop process maps, SOPs, and governance materials while helping to drive automation opportunities across the solution lifecycle. Ideal candidates will have a Bachelor's Degree, at least three years in business process improvement or

Qualifications

• Bachelor's Degree required.
• Three years of experience in business process improvement or management consulting.
• Active and maintained CBP Public Trust clearance.

Responsibilities

• Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
• Facilitate stakeholder interviews, workshops, and working sessions to document business needs and opportunities.
• Analyze current-state processes, workflows, roles, and pain points; design future-state processes to improve efficiency and user experience.
• Develop process maps, swimlane diagrams, and other process documentation artifacts.
• Create SOPs, job aids, templates, and governance documentation; support change management and adoption activities.

Skills

Stakeholder engagement

Requirements gathering

Process analysis

Communication

Education

Bachelor's Degree

Job description

Job Family : Strategy & Transformation Consulting

Travel Required : Up to 10%

Clearance Required : Active Public Trust

What You Will Do :

• Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
• Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
• Analyze and document current-state business processes, workflows, roles, and pain points
• Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
• Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
• Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation
• Conduct business process reengineering and process optimization activities to streamline operations
• Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
• Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
• Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
• Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
• Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
• Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
• Support change management, communications, and adoption activities associated with process improvements and automation deployments
• Develop executive-level presentations, recommendations, and decision-support materials
• Monitor and assess process performance and recommend continuous improvement opportunities

What You Will Need :

• An ACTIVE and MAINTAINED CBP PUBLIC TRUST
• Bachelor's Degree
• THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines

What Would Be Nice To Have :

• Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
• Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
• Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
• Experience documenting business processes and developing process improvement recommendations
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to effectively engage with technical and non-technical stakeholders
• Experience documenting current-state and future-state business processes
• Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation
• Knowledge of business process improvement, process optimization, and business process reengineering methodologies
• Experience developing SOPs, job aids, templates, governance documentation, and operational guides
• Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
• Experience eliciting, analyzing, documenting, and validating business and functional requirements
• Experience supporting business automation, workflow modernization, or digital transformation initiatives
• Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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