Business Process Design & Improvement, Analyst II - (Training)

Cox Automotive; Carmel (IN); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Cox Automotive in Carmel/Indianapolis area is seeking a Business Process Design & Improvement Analyst II for a hybrid role. You will design, develop, and deliver training programs for the title operations workforce, collaborating with global teams and leveraging AI-enabled tools to personalize learning paths.

The position requires travel up to 25% and in-office presence 2–3 days per week. The ideal candidate has a Bachelor's degree in a related field and at least 4 years of experience in

Qualifications

• Design and deliver training to operational audiences, virtual and in-person.
• Experience training distributed teams across time zones, including offshore or nearshore.
• Instructional design or adult learning experience preferred; operations background acceptable.

Responsibilities

• Curriculum design and development for title operations staff and offshore teams.
• Deliver training sessions virtually and in-person; adapt to audience and time zones.
• Apply AI-enabled tools to draft, refine, and localize content efficiently.
• Define training KPIs and use data to improve effectiveness over time.
• Collaborate with Operations, Compliance, Legal, and SMEs to ensure accuracy.

Skills

Training design

Instructional design

Cross-timezone collaboration

Education

Bachelor's Degree in a related field

Job description

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Analyst II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

*** Candidates should reside in the Carmel/Indianapolis market and be able to work in the office 2-3 days per week. This is a hybrid position, and work arrangements may be subject to change anytime based on business needs.

The Business Process Design & Improvement Analyst II - Training (CAI Inventory Solutions) is responsible for the design, development, and delivery of training programs that build and sustain the capability of Manheim's title operations workforce. This role partners with the Senior Manager of Business Process Design & Improvement to set training strategy and curriculum direction, then independently develops and delivers learning content - virtual and in-person - to domestic title operations staff and the offshore (LSC) team. The Analyst leverages AI-enabled tools to accelerate content development, personalize learning paths, and reduce time-to-proficiency. The Analyst also uses operational data to identify capability gaps, recommends focused development, and ensures training content remains current with regulatory, legal, and operational requirements.

PRIMARY DUTIES/KEY RESPONSIBILITIES

Curriculum Design & Development: Build the training content and learning experiences that prepare the title operations workforce to perform consistently and accurately.

• Co-develop training strategy and curriculum direction with the Sr Manager, Business Process Design & Improvement.


• Design and develop training content for new hire onboarding, continuing education, and role-specific certifications across domestic and offshore (LSC) teams.


• Translate process documentation, regulatory requirements, and engineered standards into clear, learner-ready content.


• Refresh and maintain training materials to reflect changes in policy, technology, and operational practice.

Training Delivery: Deliver training that builds proficiency, confidence, and consistency across domestic and offshore audiences.

• Facilitate virtual and in-person training sessions for new hires, tenured staff, and the offshore (LSC) team.


• Adapt delivery style to learner audience, time zone, and context (live cohort, self-paced, blended, on-the-job).


• Collaborate with managers and supervisors on reinforcing training in day-to-day operations.

AI-Enabled Content & Capability: Apply AI tools to accelerate content development, personalize learning, and improve outcomes.

• Use AI-enabled authoring tools to draft, refine, and localize training content efficiently.


• Pilot AI-driven learning experiences (e.g., adaptive learning paths, in-flow-of-work assistance) and recommend scale, adjust, or sunset.


• Stay current on emerging AI capabilities in the learning and development space.

Performance, Measurement & Continuous Improvement: Use data to identify capability gaps and improve training effectiveness over time.

• Define and track training KPIs, including time-to-proficiency, knowledge retention, and post-training performance.


• Analyze operational and quality data to identify training gaps and recommend focused interventions.


• Capture learner feedback and iterate on content, delivery, and learning paths based on what the data shows.

Cross-Functional Collaboration: Partner with internal stakeholders to ensure training content is accurate, current, and operationally relevant.

• Partner with Operations, Compliance, Legal, and subject-matter experts to validate content accuracy.


• Coordinate with the Workforce Management and Industrial Engineering Analysts to align training with capacity plans and engineered standards.


• Support the Sr Manager in liaison work with the offshore (LSC) team for training-related follow-up.

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS

Bachelor's Degree in a related field and 4 years' experience. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or HS Diploma/GED and 8 years' experience in a related field.

• Experience designing and delivering training to operational audiences, virtual and in-person.


• Experience training distributed teams across time zones, including offshore or nearshore audiences, preferred.


• Instructional design or adult learning experience preferred; strong operations experience can substitute.

Analytical & Operational