Business Process Consultant

SAP; Palo Alto (CA); Hybrid; USD 112,000 - 166,000; Full time

Job summary

A leading company in technology solutions is seeking a Business Process Consultant to enhance customer interactions and drive project success. The role requires a bachelor's or master's degree along with relevant experience in supply chain or business consulting. The consultant will be tasked with mapping processes, analyzing data requirements, and ensuring customer satisfaction through effective project management. This position offers hybrid work flexibility and a competitive salary range.

Qualifications

• 5 years of experience in a related occupation or 3 years with a Master’s.
• Must work with global cross-functional teams.
• Experience in resolving customer escalations and transforming business processes.

Responsibilities

• Serve as a knowledge expert for the SAP Business Network.
• Facilitate reporting to customers on project initiatives.
• Accountable for customer satisfaction and project timelines.

Skills

Mapping business processes

Writing SQL queries

Developing project plans

Analyzing complex data

Education

Bachelor’s degree in Supply Chain Management

Master’s degree in Business Administration

Job description

Requisition ID: 427413
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2-3
Additional Locations:

Original Posting Date: 06/23/25

Job Title: Business Process Consultant

Location: Palo Alto, CA

Work Model: Hybrid Work Model

Purpose and Objective:

Ariba, Inc. seeks a Business Process Consultant at our Palo Alto, CA location to Interact with both buyer and supplier customers providing education and training on the value of the SAP Business Network, new technology and enhancements to technology .

Expectations and Tasks:

Serves as an SAP Business Network knowledge expert and communicates SCC opportunities to bring business-impacting value to customers. Facilitates reporting to customers (internal/external) regarding progress on project initiatives. Appropriately identifies issues, potential risks and opportunities while working with a high degree of autonomy to address, escalate or handover within and across teams as appropriate . Accountable for executing against the project timeline while meeting customer goals and objectives . Holds ultimate responsibility for customer satisfaction on assigned projects. Understands and complies with work instructions, process documents and technology tools and ensures internal systems and tools are current. Actively identifies , contributes to and facilitates continuous improvement and best practice efforts, both internally and externally. Builds and maintains relationships with other parts of the

organization where partnerships can be beneficial in improving customer relationship , assisting with technology enhancements and overall improvement of delivery services. Understands how to create, plan, and execute meetings (internal/external) which drive results. Understands and tracks customer performance against the internal metrics that are outlined by SAP leadership; takes appropriate actions where needed to meet company MBO’s.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Supply Chain Management, Business Administration, Computer Science, Management Information Systems, Operations Management, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively , a Master’s degree or foreign equivalent in Supply Chain Management, Business Administration, Computer Science, Management Information Systems, Operations Management, or a related field of study and three (3) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve two (2) years in the following:

• Map business processes to solution requirements;

• Write SQL queries to retrieve customer data;

• Develop project plans; and

• Analyze complex customer master data requirements .

Experience must also involve one (1) year in the following:

• Work with Global cross functional teams;

• Resolve customer escalations/issues; and

• Transform customer’s manual business processes via automation .

Travel: N/A.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $ 112,621 - $ 165,150 . SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $ 112,621 - $ 1 83,500 . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .