Business Process Consultant

SAP SE; Palo Alto (CA); On-site; USD 112,000 - 166,000; Full time

Job summary

SAP SE is seeking a Business Process Consultant in Palo Alto, CA. The role involves interacting with customers to provide training on SAP Business Network and managing projects to ensure customer satisfaction. Candidates should have a degree in Supply Chain Management or a related field and significant experience with business processes and technology enhancements.

Benefits

Flexible working models

Health and well-being focus

Qualifications

• 5 years in a related job or a Master's degree with 3 years of experience.
• Experience working directly with customers to provide training and support.

Responsibilities

• Interact with buyers and suppliers to provide training on SAP Business Network.
• Facilitate reporting to internal/external customers.
• Identify issues and communicate project status effectively.

Skills

Mapping business processes

Writing SQL queries

Developing project plans

Working with cross functional teams

Resolving customer escalations

Transforming business processes via automation

Education

Bachelor’s degree in Supply Chain Management, Business Administration, Computer Science, or related field

Master’s degree in Supply Chain Management, Business Administration, Computer Science, or related field

Job description

Ariba, Inc. seeks a Business Process Consultant at our Palo Alto, CA location to Interact with both buyer and supplier customers providing education and training on the value of the SAP Business Network, new technology and enhancements to technology .

Expectations and Tasks:

Serves as an SAP Business Network knowledge expert and communicates SCC opportunities to bring business-impacting value to customers. Facilitates reporting to customers (internal/external) regarding progress on project initiatives. Appropriately identifies issues, potential risks and opportunities while working with a high degree of autonomy to address, escalate or handover within and across teams as appropriate . Accountable for executing against the project timeline while meeting customer goals and objectives . Holds ultimate responsibility for customer satisfaction on assigned projects. Understands and complies with work instructions, process documents and technology tools and ensures internal systems and tools are current. Actively identifies , contributes to and facilitates continuous improvement and best practice efforts, both internally and externally. Builds and maintains relationships with other parts of the

organization where partnerships can be beneficial in improving customer relationship , assisting with technology enhancements and overall improvement of delivery services. Understands how to create, plan, and execute meetings (internal/external) which drive results. Understands and tracks customer performance against the internal metrics that are outlined by SAP leadership; takes appropriate actions where needed to meet company MBO’s.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Supply Chain Management, Business Administration, Computer Science, Management Information Systems, Operations Management, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively , a Master’s degree or foreign equivalent in Supply Chain Management, Business Administration, Computer Science, Management Information Systems, Operations Management, or a related field of study and three (3) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve two (2) years in the following:

Map business processes to solution requirements;

Write SQL queries to retrieve customer data;

Develop project plans; and

Experience must also involve one (1) year in the following:

Work with Global cross functional teams;

Resolve customer escalations/issues; and

Transform customer’s manual business processes via automation .

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $ 112,621 - $ 165,150 . SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $ 112,621 - $ 1 83,500 . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Business Process, Supply Chain Manager, Supply Chain, Computer Science, ERP, Management, Operations, Technology