Business Process & Requirements Lead

PCI Professional Services; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

PCI Federal (PCIF) is seeking a Business Process & Requirements Lead to bridge business stakeholders and the technical delivery team. The role steers requirements management, process improvement, stakeholder engagement, backlog development, and business process analysis across portal operations, reporting services, analytics, and modernization efforts.

This hybrid position reports to the Program Manager, requiring a Bachelor's degree and 6-9 years of relevant experience in Agile environments,

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Finance, Public Administration, or related field.
• 6-9 years of experience is required.
• Experience with Agile methodologies and requirements management.

Responsibilities

• Lead business process analysis across portal operations, reporting, analytics, data management, and account management functions.
• Facilitate stakeholder workshops and requirements definition sessions.
• Document business processes, workflows, use cases, user stories, and acceptance criteria.
• Manage reporting and enhancement requirements throughout the Agile lifecycle.
• Maintain requirements traceability from concept through implementation.
• Support sprint planning, backlog grooming, release planning, and user acceptance testing.
• Recommend process improvements, automation opportunities, and operational efficiencies.
• Coordinate requirements across reporting, analytics, portal operations, and system integrations.

Skills

Agile methodologies

Stakeholder engagement

Requirements management

Data analysis

Education

Bachelor's degree

Tools

JIRA

Azure DevOps

Job description

Position Summary

The Business Process & Requirements Lead serves as the primary liaison between business stakeholders and the technical delivery team. This individual leads requirements management, process improvement initiatives, stakeholder engagement, backlog development, and business process analysis supporting portal operations, reporting services, analytics capabilities, and modernization efforts.

Position Summary

The Business Process & Requirements Lead serves as the primary liaison between business stakeholders and the technical delivery team. This individual leads requirements management, process improvement initiatives, stakeholder engagement, backlog development, and business process analysis supporting portal operations, reporting services, analytics capabilities, and modernization efforts.

This position is hybrid and reports to the Program Manager.

Key Responsibilities

• Lead business process analysis across portal operations, reporting, analytics, data management, and account management functions.
• Facilitate stakeholder workshops and requirements definition sessions.
• Document business processes, workflows, use cases, user stories, and acceptance criteria.
• Manage reporting and enhancement requirements throughout the Agile lifecycle.
• Maintain requirements traceability from concept through implementation.
• Support sprint planning, backlog grooming, release planning, and user acceptance testing.
• Recommend process improvements, automation opportunities, and operational efficiencies.
• Coordinate requirements across reporting, analytics, portal operations, and system integrations.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Finance, Public Administration, or related field.
• 6-9 years of experience is required

Technical Skills

• Agile methodologies and requirements management.
• JIRA, Azure DevOps, or similar tools.
• Business process modeling and workflow analysis.
• User story development and acceptance criteria definition.
• Data analysis and reporting concepts.
• API integration concepts.
• Cloud-based application environments.
• Data governance and reporting architectures.

Preferred Experience

• SBA lending operations and lender oversight programs.
• Federal financial management, lending, or loan-servicing environments.

PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.