Business Process & Requirements Lead

PCI Professional Services LLC; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

PCI Professional Services LLC is seeking a Business Process & Requirements Lead in a hybrid role based in Washington, DC. The role acts as the primary liaison between business stakeholders and the delivery team, guiding requirements management, process improvements, and backlog development for portal operations and analytics capabilities.

The position reports to the Program Manager and requires strong experience in Agile environments, business process modeling, and stakeholder facilitation to

Qualifications

• Bachelor's degree required in business or related field.
• 6-9 years of experience required.

Responsibilities

• Lead business process analysis across portal operations, reporting, analytics, data management, and account management.
• Facilitate stakeholder workshops and requirements definition sessions.
• Document business processes, workflows, use cases, user stories, and acceptance criteria.
• Manage reporting and enhancement requirements throughout the Agile lifecycle.
• Maintain requirements traceability from concept through implementation.
• Support sprint planning, backlog grooming, release planning, and user acceptance testing.
• Recommend process improvements, automation opportunities, and operational efficiencies.
• Coordinate requirements across reporting, analytics, portal operations, and system integrations.

Skills

Agile methods

Requirements mgmt

Process modeling

Workflow analysis

User stories

Data analysis

APIs

Cloud environments

Data governance

Education

Bachelor's degree in Business Administration / IS / Finance / Public Administration

Job description

Position: Business Process & Requirements Lead

Location: Washington DC, DC

Remote Status: Hybrid

Job Id: 191-SBA LLMS

# of Openings: 1

Position Summary

The Business Process & Requirements Lead serves as the primary liaison between business stakeholders and the technical delivery team. This individual leads requirements management, process improvement initiatives, stakeholder engagement, backlog development, and business process analysis supporting portal operations, reporting services, analytics capabilities, and modernization efforts.

This position is hybrid and reports to the Program Manager.

Key Responsibilities

• Lead business process analysis across portal operations, reporting, analytics, data management, and account management functions.
• Facilitate stakeholder workshops and requirements definition sessions.
• Document business processes, workflows, use cases, user stories, and acceptance criteria.
• Manage reporting and enhancement requirements throughout the Agile lifecycle.
• Maintain requirements traceability from concept through implementation.
• Support sprint planning, backlog grooming, release planning, and user acceptance testing.
• Recommend process improvements, automation opportunities, and operational efficiencies.
• Coordinate requirements across reporting, analytics, portal operations, and system integrations.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Finance, Public Administration, or related field.
• 6-9 years of experience is required

Technical Skills

• Agile methodologies and requirements management.
• Business process modeling and workflow analysis.
• User story development and acceptance criteria definition.
• Data analysis and reporting concepts.
• API integration concepts.
• Cloud-based application environments.
• Data governance and reporting architectures.

Preferred Experience

• SBA lending operations and lender oversight programs.
• Federal financial management, lending, or loan-servicing environments.

PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.