Business Process Analyst - Iowa

Ruan Transportation Management Systems; Des Moines (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

Ruan Transportation Management Systems in Des Moines, IA seeks a Business Process Analyst to enhance Billing and Freight Audit efficiency and consistency. You will analyze processes, document procedures, and support automation projects while ensuring compliance with customer contracts and requirements.

Responsibilities include driving standardization, collaborating with multiple teams to implement improvements, and monitoring performance metrics to enable data-driven decisions.

Qualifications

• Experience analyzing and improving business processes.
• Ability to document procedures, controls and governance standards.
• Experience collaborating with cross-functional teams to implement solutions.

Responsibilities

• Analyze, document, and improve Billing and Freight Audit processes for standardization and efficiency.
• Identify and implement process improvements to enhance productivity and quality; support automation initiatives.
• Provide operational support for Billing and Freight Audit functions including testing and issue resolution.
• Develop and maintain billing and freight audit controls by reviewing contracts and pricing agreements.
• Monitor process performance and lead change management to promote standardized practices.

Skills

Process analysis

Documentation

Cross-functional collaboration

Automation support

Tools

Billing systems

Freight audit tools

Job description

The Business Process Analyst is responsible for enhancing the efficiency, consistency, and scalability of Billing and Freight Audit operations. Through process analysis, documentation, automation support, and cross-functional collaboration, this role helps drive operational excellence while ensuring compliance with customer and contractual requirements.

Responsibilities

Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Analyze, document, and improve Billing and Freight Audit processes to drive standardization, efficiency, and consistent execution across operations. Maintain process documentation, procedures, controls, and governance standards.
• Identify and implement process improvements that enhance productivity, quality, and operational effectiveness. Support automation initiatives and collaborate with cross-functional teams to define requirements and implement solutions.
• Provide operational support for Billing and Freight Audit functions, including customer processing, implementations, testing, issue resolution, and workload balancing to meet business and customer needs.
• Develop and maintain billing and freight audit controls by reviewing customer contracts, pricing agreements, and operational requirements to ensure compliance, accuracy, and consistency.
• Monitor process performance and operational metrics to support continuous improvement and business decision-making. Lead training, communication, and change management efforts to promote adoption of standardized processes and best practices.
• Perform other job-related duties and special projects as required.