Business Process Analyst - 100% On-site

Knight-Swift Supply Chain; Mesquite (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health coverage that starts fast

Dental premiums covered for 2026

Life Insurance + 401(k)

PTO, holidays, and floating holidays

Weekly paychecks

Tuition grants & reimbursement

Quarterly performance bonuses

Job summary

Knight-Swift Supply Chain in Dallas–Fort Worth is seeking a Business Process Analyst to develop and maintain process documentation and support continuous improvement initiatives. This role is on-site and requires residency in the Dallas metro area.

You will collaborate with cross-functional teams to map workflows, create SOPs, and measure process performance using KPIs, driving standardization across sites and shifts.

Qualifications

• Bachelor’s degree in business administration, operations management, or related field.
• 1–3 years in Process Analysis / Operations.
• Proficiency with Visio/Lucidchart with strong writing and organization skills.
• Working knowledge of Lean concepts with exposure to change management.
• Nice to have ERP/WMS/CRM exposure; basic Excel/BI (PowerBI/Tableau).

Responsibilities

• Develop and maintain current state process documentation, including flowcharts, SOPs, manuals, and training materials, ensuring consistency and accessibility of the knowledgebase library.
• Manage documentation version control and repository hygiene.
• Support Continuous Improvement events (Kaizen, 5S); track actions and quantify benefits under guidance.
• Collaborate with stakeholders across departments to map workflows and design optimized processes that enhance efficiency, reduce costs, and improve overall performance.
• Monitor the performance of implemented processes using KPIs, addressing issues and making necessary adjustments.
• Coordinate training logistics and materials for rollouts; collect user feedback.
• Conduct regular process reviews to identify areas for continuous improvement and drive the standardization of processes across sites and shifts.

Skills

Visio / Lucidchart

Lean concepts

ERP / WMS / CRM exposure

Microsoft Excel / BI tools

Change management

Education

Bachelor’s degree in Business Administration / Operations Management

Tools

Visio

Lucidchart

Microsoft Excel

MS Project

CRM

Job description

The Business Process Analyst is responsible for creating business process documentation (SOP, Process Flow Charts, etc.) and analyzing business processes for continuous process improvement. The Business Process Analyst supports the Process Excellence team in ensuring that business processes align with the company’s overall strategy. This role is 100% on-site. Candidates must reside is the Dallas metro area.

Essential Duties and Responsibilities:

• Develop and maintain current state process documentation, including flowcharts, standard operating procedures (SOPs), manuals, and training materials, ensuring consistency and accessibility of the knowledgebase library.
• Manage documentation version control and repository hygiene.
• Support Continuous Improvement events (Kaizen, 5S); track actions and quantify benefits under guidance.
• Collaborate with stakeholders across departments to map workflows and design optimized processes that enhance efficiency, reduce costs, and improve overall performance.
• Monitor the performance of implemented processes using key performance indicators (KPIs), addressing issues and making necessary adjustments.
• Coordinate training logistics and materials for rollouts; collect user feedback.
• Conduct regular process reviews to identify areas for continuous improvement and drive the standardization of processes across sites and shifts.

Required Qualifications:

• Bachelor’s degree in business administration, Operations Management, or a related field.
• 1 – 3 years in Process Analysis / Operations
• Proficiency with Visio/Lucidchart with strong writing and organization skills
• Working knowledge of Lean concepts with exposure to change management
• Nice to have: ERP/WMS/CRM exposure; basic Excel/BI (PowerBI/Tableau)

Physical Demands:

• Primarily desk-based work, involving sitting for extended periods and frequent use of a computer.
• Some standing, walking, and light lifting (up to 15 pounds) may be required during workshops or presentations.
• Office environment with frequent collaboration across departments.
• On-site visits to other company locations or facilities for process documentation, or to assess and implement process improvements.
• Fast-paced, requiring adaptability to shifting priorities and tight deadlines.

Travel Requirements:

• Occasional travel may be required for project work or site visits (up to 15% of the time).

Equipment / Software Used:

• Standard office equipment such as computers, phones, and printers.
• Process mapping and analysis software (e.g., Visio, LucidCharts, Microsoft Excel).
• Project Management software (MS. Project, CRM)

Benefits Offered:

• Health Coverage That Starts Fast – Medical, Dental & Vision kicks in the first of the month after just 30 days.
• Smile on Us – We’re covering your dental premiums for all of 2026!
• Security You Can Count On – Paid Life Insurance + 401(k) with company match.
• Time Off from Day One – PTO, holidays, and 2 floating holidays for flexibility.
• Weekly Paychecks – Because waiting is overrated.
• Invest in YOU – Full tuition grants & tuition reimbursement.
• Celebrate Success – Quarterly performance bonuses.