Business Process Analyst

MSR Technology Group; Oklahoma City (OK); Hybrid; USD 74,000 - 91,000; Full time

Job summary

MSR Technology Group is seeking a Business Process Analyst (BPA) for an onsite/hybrid role in Oklahoma City, OK. The position involves supporting the OSDH Transformation Management Office with strategic initiative support and process improvement.

The BPA will manage activities, stakeholder relationships, and risks, while delivering structured analyses, performance metrics, and implementation guidance across finance-related initiatives.

Qualifications

• Experience with business process improvement, process analysis, Agile, Lean Six Sigma, project management, or related methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to develop dashboards, reports, and performance measures for leaders and stakeholders.

Responsibilities

• Gather, analyze, and evaluate information related to agency business processes and SOPs.
• Identify inefficiencies and recommend improvements to standardize and streamline operations.
• Conduct gap analysis and root-cause analysis; develop actionable recommendations.
• Support planning, coordination, and execution of finance-related strategic initiatives.
• Create and maintain project plans, milestones, and action items; coordinate with initiative leads and stakeholders.

Skills

Business process improvement

Process analysis

Agile

Lean Six Sigma

Project management

Power BI

Excel

Word

PowerPoint

Teams

Tools

Power BI

Excel

Word

PowerPoint

Teams

Job description

MSR Technology Group has been recognized as an Inc. 500/5000 company for the past seven consecutive years. We currently have an urgent opening for an Business Process Analyst (BPA)for an onsite role in Oklahoma City, OK 73102.

Title: Business Process Analyst (BPA)

Location: Oklahoma City, OK 73102 (Hybrid- 3-4 days in office)

Duration: Long Term Contract

Pay Rate: $60 per hour on W2 with benefits

Job Description.

Position Summary

The Business Process Analyst (BPA) will support the Oklahoma State Department of Health (OSDH) Transformation Management Office (TMO) by providing strategic initiative support, business process analysis and improvement, performance management, and stakeholder coordination. The BPA will support the planning, coordination, implementation, execution, monitoring, and completion of finance-related strategic initiatives while ensuring consistency with OSDH strategy, mission, commitments, and goals.

The BPA will manage assigned activities and deliverables within scope, maintain effective stakeholder relationships, identify and help remove barriers, and escape risks or issues as needed to support successful initiative outcomes.

Key Responsibilities

• Gather, analyze, and evaluate information related to agency business processes and standard operating procedures (SOPs).
• Identify inefficiencies and recommend improvements to standardize, streamline, and improve operations.
• Conduct gap analysis and root cause analysis and develop actionable recommendations to improve processes, systems, SOPs, workforce utilization, and management functions.
• Strategic Initiative and Project Support
• Support the planning, coordination, implementation, execution, monitoring, and completion of finance-related strategic initiatives.
• Create, develop, and maintain project plans, milestones, action items, and other tools needed to achieve strategic initiative goals.
• Coordinate with initiative leads, sponsors, and stakeholders to maintain alignment on scope, timelines, deliverables, and expected outcomes.
• Identify blockers, risks, and issues; support resolution and accelerate concerns when appropriate.

Feasibility, Risk, and Optimization Analysis

• Analyze and evaluate proposed business process changes before implementation.
• Conduct feasibility assessments and risk analyses and develop optimization strategies to support informed decision-making.
• Provide recommendations based on available data, process findings, stakeholder input, and operational requirements.

Performance Management and Reporting

• Develop and maintain performance management dashboards and reporting tools for strategic initiative leads, sponsors, and TMO leadership.
• Track and report key performance indicators (KPIs), milestones, risks, and initiative progress.
• Support clear, accurate, and timely communication of performance information to leadership and stakeholders.

Change Management

• Apply change management practices in accordance with agency and TMO guidance.
• Support stakeholder engagement, communication, readiness, and adoption activities associated with process, system, or operational changes.
• Compliance and Documentation
• Ensure assigned activities and deliverables adhere to applicable federal, state, and agency requirements and documented guidelines.
• Develop and maintain clear process documentation, reports, recommendations, SOPs, and other materials necessary to support implementation and sustainability.
• Facilitation and Stakeholder Engagement
• Lead and facilitate meetings, workshops, workgroups, and other collaborative activities, particularly when an independent or neutral facilitator is beneficial.
• Engage professionally with stakeholders at multiple organizational levels and support cross-functional collaboration.
• Communicate findings, recommendations, risks, and decisions clearly to technical and non-technical audiences.

Knowledge, Skills, and Abilities

• Experience with business process improvement, process analysis, Agile, Lean Six Sigma, project management, or related methodologies.
• Strong analytical, problem-solving, and decision‑making skills, including the ability to evaluate complex information and develop practical recommendations.
• Ability to develop and use performance measures, dashboards, reports, and other tools to monitor progress and communicate results.
• Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams; experience with Power BI or similar reporting tools is beneficial.
• Excellent written and verbal communication skills with the ability to interact professionally with staff, leadership, and stakeholders at all levels.
• Strong organizational and time‑management skills with the ability to manage multiple priorities, assignments, and deadlines.
• Ability to facilitate group discussions, build stakeholder alignment, and support resolution of cross‑functional issues.
• Strong attention to detail and commitment to producing accurate, high‑quality deliverables.

Preferred Qualifications

• Professional experience in business analysis, process improvement, project management, performance management, or a related field.
• Experience supporting strategic initiatives, organizational transformation, or enterprise-level improvement efforts.
• Experience working in government, public health, finance, or another regulated environment is preferred.
• Experience developing executive‑level reports, dashboards, process maps, SOPs, or implementation documentation.
• Lean Six Sigma, project management, change management, business analysis, or related professional training or certification is preferred.

Key Success Factors

Successful performance in this position requires the ability to combine structured analysis with practical execution. The BPA should be able to understand current‑state operations, identify improvement opportunities, translate findings into actionable plans, coordinate stakeholders, monitor performance, and help move strategic initiatives from planning through implementation and completion.