Business Process Analyst

UnitedHealth Group; Minnetonka (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming health care. As a Bilingual Business Process Analyst, you'll manage translation processes for vital communication materials, ensuring accessibility and compliance across multiple languages. This role offers the flexibility of remote work while challenging you to excel in a dynamic environment. You'll collaborate with cross-functional teams, manage vendor relationships, and contribute to a mission-driven organization focused on improving health outcomes. If you're passionate about making a difference and have strong project management skills, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Incentive programs

401k contribution

Equity stock purchase

Qualifications

• 2+ years of experience managing multiple projects within deadlines.
• Bilingual in English and Spanish, with strong verbal and written skills.
• Solid project coordination and management skills.

Responsibilities

• Manage translation processes for various documents into multiple languages.
• Coordinate high volume translation requests across the enterprise.
• Perform quality control on translated materials and manage vendor relationships.

Skills

Project Coordination

Bilingual (English/Spanish)

Excel Proficiency

Interpersonal Skills

Quality Control

Education

Bachelor's Degree

Tools

MS Word

MS Excel

Smartsheet

ECG Quick Connect

MS Teams

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Bilingual Business Process Analyst will primarily focus on managing the translation and reproduction process of multiple communication materials. This role will support the coordination, development, and implementation of miscellaneous materials, in multiple languages and alternative formats, for UnitedHealthcare businesses. Manage the translation process for specific UnitedHealthcare products and comply industry wide regulation -for required materials.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Work in a cross-functional and fast-paced team to manage the translation/reproduction processes of sales, CMS Final Rule, and member benefits related documents into multiple languages and alternative formats
• Ability to independently manage multiple tasks and projects
• Assist and coordinate high volume translation requests across the enterprise
• Work with multiple vendors to ensure best pricing along with ensuring service and quality standards are met or exceeded on all translated documents or Alternate format transcriptions as requested
• Perform various quality control related duties such as reviewing translated materials, editing, proofreading, implementing glossary update, and issue reporting and logging into DB
• Defect Management / Re-Review as needed
• Solid excel spreadsheet skills (vlook up, pivo table) to validate and approve monthly invoices among suppliers
• Work to support the team's goals on Service, Cost and Quality
• Other Administrative duties or special projects may be assigned as needed and based on skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of professional experiences that drive multiple tasks and/or projects to completion within deadlines
• Intermediate Proficiency in MS Word and Excel is required
• Solid project coordination and management skills
• Ability and willingness to expand working hours to meet peak volume seasons
• Solid interpersonal and relationship building skills
• Bilingual (English/Spanish), including both written and verbal business professional skills
• Spanish fluency at either native speaker level or equivalent

Preferred Qualifications:

• English to Spanish translation experience
• Experience with PHI/PII documents management internally and externally to suppliers
• Experience working with healthcare benefits and/or materials
• Experience with ECG Quick Connect, MS Teams, Excel, Smartsheet
• Experience with User Acceptance Testing
• Experience with Agile and/or Waterfall Testing
• Detail oriented and solid organizational skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.