Quality Business Process Analyst - National Remote

UnitedHealth Group; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Quality Business Process Analyst to enhance operational efficiency and drive process improvements. In this full-time role, you will coordinate projects, engage in business analysis, and manage documentation for quality initiatives. With the flexibility to telecommute, you will collaborate across teams to synthesize data and develop actionable recommendations. This position offers a dynamic work environment where your contributions will directly impact the quality of care provided to patients. Join a team dedicated to innovation and excellence in healthcare, and make a meaningful difference in the lives of others.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

On-the-job training

Qualifications

• 1-3+ years’ experience with process improvement initiatives required.
• Proven ability to successfully conceptualize an initiative, develop a plan and execute it.
• Moderate to high skills in Microsoft Excel including pivot tables and v-lookups.

Responsibilities

• Coordinates and completes projects across various functional areas supporting Quality initiatives.
• Tracks and reports on project status to colleagues and senior management.
• Responsible for documentation management of assigned processes.

Skills

Process Improvement

Business Analysis

Project Management

Microsoft Excel

Microsoft Office

Data Analysis

Education

High School Diploma/GED

Tools

Microsoft Visio

SharePoint

PowerPoint

Job description

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behindCaring. Connecting. Growing together.

The Quality Business Process Analyst reviews assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identifies opportunities to improve process and manages improvement projects for HEDIS, CAHPS and HOS strategic initiatives. Investigates non-standard requests and problems, makes presentations to direct management and completes projects on time and within scope.

This position is full time, Monday - Friday.Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hoursof 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 60 days of on-the-job training. The hours of the training will be aligned with your schedule.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinates and completes projects across various functional areas that support Quality campaign initiatives.
• Leads Project Management initiatives as project assignments and / or identified because of a business process review.
• Performs moderately complex business analysis and project management.
• Tracks and reports on project status to colleagues and senior management.
• Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc.
• Synthesizes data, develops recommendations, and reviews findings with business leadership.
• Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations. (Create & Design – not using templates)
• Possesses moderate to high EXCEL skills that include, but are not limited to creating pivot tables, v-look ups, and large data set bumps.
• Creates a process management system to monitor key performance indicators.
• 1Serves as a liaison between Quality and IT to assist and alter business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted.
• Performs all other related duties as assigned.

In 2011, WellMed partnered with Optum to provide care to patients across Texas and Florida. WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for more than 1 million older adults with over 16,000 doctors’ offices. At WellMed our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we're making health care work better for everyone.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age OR older
• 1-3+ years’ experience with process improvement initiatives required.
• 1+ years of HEDIS/ Star experience
• 3+ years associated business experience with health care industry
• Proven ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation required.
• Experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines required.
• Ability to interact one-on-one and consult with all levels of executive management required.
• Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint (Design and Create – not just using templates) and Outlook required.
• Possesses moderate to high Microsoft EXCEL skills that include, but are not limited to creating pivot tables & v-look ups
• Large data set bumps required
• Working knowledge of Share Point required.
• Ability to work full time, Monday - Friday.Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hoursof 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Project Management experience
• PMP or Six Sigma certification
• Medical/clinic background highly
• Experience with CAHPS and HOS

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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