Business Process Analyst

First Investors Financial Services; Dallas (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Business Process Analyst to optimize operational efficiency and enhance customer satisfaction. In this dynamic role, you will identify and implement process enhancements that align with business objectives. Join a world-class team and contribute to a culture of continuous improvement while ensuring compliance with financial regulations. This position offers a unique opportunity to drive organizational change and collaborate with various departments, making a significant impact on the company's success. If you're passionate about process management and eager to make a difference, this role is for you.

Qualifications

• 5+ years' experience in process management in Operations, Finance or Regulatory.
• Strong analytical skills and ability to deal with ambiguity.

Responsibilities

• Support process improvement projects using methodologies like Lean and Six Sigma.
• Collaborate with various departments to develop solutions and drive change.

Skills

Strategic thinking

Problem-solving

Process modeling/mapping

Facilitation of process improvement events

Adaptability

Education

Bachelor's degree in Business

Bachelor's degree in Finance

Bachelor's degree in Operations Management

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

As a Business Process Analyst, you will support initiatives focused on optimizing operational efficiency, enhancing customer satisfaction, and driving continuous improvement at Stellantis Financial Services. In this role, you will be responsible for identifying, designing, and implementing process enhancements that align with business objectives and regulatory requirements.

Essential Duties and Responsibilities:

• Support cross-functional teams in process improvement projects using Kaizen, Design Thinking, Lean, Six Sigma, and other methodologies.
• Consult with business leaders and define issues with recommendations to improve current state
• Support complex initiatives, timelines, budgets, and deliverables to ensure successful outcomes.
• Support the Process Engineering Framework roadmap, including routines, standards and enterprise process management system.
• Support the enterprise process management system implementation including but not limited to, enterprise process taxonomy, process migration and training.
• Partner with various departments, including operations, compliance, IT, and customer service, to understand challenges and develop solutions.
• Build relationships with internal and external stakeholders to foster a culture of continuous improvement.
• Ensure processes comply with financial regulations and industry standards.
• Collaborate with compliance and risk management teams to identify controls and mitigate potential risks.
• Drive organizational change by identifying root causes, implementing improvements and communicating benefits effectively.
• Provide training and support to teams to ensure successful adoption of new processes.
• Evaluate and recommend technology solutions to automate and enhance processes.
• Work closely with IT to integrate technology into process improvement initiatives
• All other duties assigned.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of five years’ experience in the following related functions-process management experience in Operations, Finance or Regulatory

Education:

• Bachelor's degree in Business, Finance, Operations Management, or a related field

Skills Required:

• Strategic thinking and problem-solving to Analysis and problem-solving
• Facilitation of process improvement events to Process modeling/mapping
• Ability to deal effectively with ambiguity
• Results-oriented with a focus on measurable outcomes
• Adaptability in a fast-paced, regulatory-driven environment

• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX.

Qualifications Preferred:

• Certifications
  • Process Management related certification(s)
  • Lean Six Sigma, DFSS and Design Thinking

• Skills –
  • Strategic thinking and problem-solving
  • Facilitation of process improvement events
  • Ability to deal effectively with ambiguity
  • Results-oriented with a focus on measurable outcomes
  • Adaptability in a fast-paced, regulatory-driven environment

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule- This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

#li-hybrid