Business Operations Specialist I

National Council of State Boards of Nursing (NCSBN); Chicago (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

The National Council of State Boards of Nursing (NCSBN) is seeking a Business Operations Specialist I for our Consolidated Services team in Chicago, IL. This full-time, onsite role supports day-to-day operations, workspace management, and supplies coordination to keep departments running smoothly.

Reporting to the Senior Business Operations Manager, you will manage onboarding/offboarding logistics, inventory, vendor communications, and general office services while maintaining safety and

Qualifications

• Associate degree or equivalent experience required.
• Strong attention to detail, adaptability and flexibility in a fast-paced environment.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) and intermediate Windows skills.
• Ability to lift and move bulk office supplies.

Responsibilities

• Support organizational logistics including onboarding/offboarding and monthly staff activities.
• Monitor and stock office supplies, keep common areas tidy and well-equipped.
• Identify and resolve general office maintenance issues and communicate with vendors.
• Assist staff on general office procedures, mailings, and ordering processes.
• Provide administrative and technical support to Consolidated Services on special projects.
• Strive to meet performance metrics and propose process improvements.

Skills

Attention to detail

Adaptability

Fast-paced environment

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Windows

Job description

POSITION TITLE: Business Operations Specialist I

STATUS: Full time / Exempt

LOCATION: Chicago, IL (Onsite 5 days/week on-site)

ABOUT NCSBN

The world leader in nursing regulatory knowledge, the National Council of State Boards of Nursing (NCSBN) is an independent, not-for-profit organization that empowers and supports nursing regulators. The organization protects the public and the trust in nursing through innovative regulatory solutions, insights and expertise. With its NCLEX® Examinations, Nursys® national licensure database and groundbreaking research, NCSBN attracts people who are passionate about what they do and driven by the knowledge that their work protects the public.

JOB SUMMARY

We are seeking a dedicated administrative professional to join our Consolidated Services (CS) team. The ideal candidate will bring value by supporting day-to-day business operations, maintaining shared workspaces and supply inventories, and providing timely, accurate, and professional assistance to NCSBN departments.

Reporting to the Senior Business Operations Manager, Consolidated Services, the Business Operations Specialist I will serve as a main point of contact for shared workspace needs and supply orders, support logistical and administrative processes, coordinate general office services, and help ensure common areas, conference rooms, and workrooms are well-stocked, organized, and safe.

This role is an exciting opportunity for an individual with strong attention to detail who is interested in supporting efficient workplace operations at an organization committed to advancing nursing regulation and policy worldwide!

RESPONSIBILITIES

• Support organizational logistics, including onboarding and offboarding processes, monthly employee High 5s, ID badge creation, incoming mail, all-staff meeting coordination and support, and digital mailroom administration.
• Oversee and monitor office and kitchen supply inventories, proactively order items to prevent shortages, receive and stock supplies, distribute supplies to staff and workrooms, and maintain clean, organized common areas, conference rooms, and workrooms.
• Identify, monitor, and resolve general office facility maintenance issues, communicate with vendors regarding building maintenance, housekeeping, and work environment matters, and keep staff informed of maintenance issues in building common areas.
• Serve as a resource to staff on general office procedures, office machine operation and maintenance, FedEx and USPS mailings, online office supply ordering, and other general office services.
• Provide administrative and technical support to the Consolidated Services unit on special projects and initiatives.
• Maintain an understanding of relevant products, support policies, and support delivery methods; meet established performance metrics in accordance with standard operating procedures; and proactively identify and recommend process improvement opportunities.

QUALIFICATIONS

• Associate degree, or at least 2 years of relevant experience in lieu of a degree.
• Strong attention to detail, adaptability, and flexibility in a fast-paced environment.
• Computer skills, including Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and intermediate Windows skills.
• Ability to lift and move bulk office supplies, such as packs of soda and office supply shipping boxes.

COMPENSATION AND BENEFITS

The anticipated starting salary for this position is $40,000 - $45,000 annually. Actual compensation will be dependent on a candidate’s relevant experience, skills, training, certifications/licenses, qualifications and geographical location.

NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page

The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.