Senior Business Operations Manager, Consolidated Services

National Council of State Boards of Nursing (NCSBN); Chicago (IL); On-site; USD 86,000 - 100,000; Full time

Job summary

The National Council of State Boards of Nursing (NCSBN) is seeking a Senior Business Operations Manager to oversee daily operations and ensure efficiency within the Consolidated Services team. This full-time role requires a bachelor's degree and at least seven years of experience in business operations management. The position offers a starting salary between $86,000 and $100,000 annually along with a competitive benefits package. This is a pivotal role in supporting nursing regulation and policy advancement globally.

Qualifications

• Minimum of seven years of experience in a similar role and supervisory experience required.
• Knowledge of facilities, vendor management, and administrative services.
• Proficiency in MS Office and understanding of databases.

Responsibilities

• Oversee the organisation’s facilities and maintenance.
• Lead centralized invoice intake, processing, and workflow management.
• Provide operational leadership to the Business Operations and Nursys teams.

Skills

Business operations management

Analytical skills

Process improvement methodologies

Problem-solving skills

Vendor management

Cross-functional collaboration

Education

Bachelor's degree in business or related field

Tools

MS Office

Customer Relationship Management (CRM)

Understanding of databases and HTML

Job description

POSITION TITLE

Senior Business Operations Manager, Consolidated Services

STATUS

Full time / Exempt

ABOUT NCSBN

The world leader in nursing regulatory knowledge, the National Council of State Boards of Nursing (NCSBN) is an independent, not-for-profit organization that empowers and supports nursing regulators. The organization protects the public and the trust in nursing through innovative regulatory solutions, insights and expertise. With its NCLEX® Examinations, Nursys® national licensure database and groundbreaking research, NCSBN attracts people who are passionate about what they do and driven by the knowledge that their work protects the public.

JOB SUMMARY

We are seeking a talented senior operations manager to join our Consolidated Services (CS) team. The ideal candidate will bring value to the team by overseeing daily business and office operations while ensuring efficiency and fostering cross‑functional collaboration across administrative and support functions.

Reporting to the Director, Consolidated Services, the Senior Business Operations Manager will lead a team responsible for delivering high‑quality internal services and will play a key role in enabling departments to achieve organisational objectives. This role will work in a professional, in‑office environment supporting experienced professionals across the organization. We are seeking someone who has built their operations experience supporting professional teams in a corporate or office‑based setting.

This role is a great opportunity for an experienced manager who wants to continue to enhance their skills and develop an internal business operations team, while supporting an organization committed to advancing nursing regulation and policy worldwide!

RESPONSIBILITIES

• Oversee the organisation’s facilities, including maintenance, safety, security and space planning, capital improvement planning, vendor management for facility service providers, align workplace strategy with organisational needs and growth.
• Lead centralized NCSBN invoice intake, processing and workflow management, establish internal controls and documentation, identify automation and workflow optimisation opportunities, ensure vendor payment timelines and contractual adherence.
• Oversee cross‑functional onboarding and off‑boarding processes, ensure compliance and access control, documentation accuracy, develop standardised workflow and continuous improvement initiatives, monitor and report on transition metrics and service experiences, establish content review cadence and publishing standards.
• Lead maintenance of business continuity and disaster recovery plans, conduct operational risk assessments and business impact analyses.
• Provide operational leadership to the Business Operations and Nursys teams, ensuring alignment, performance excellence and delivery of organisational priorities. For Nursys, this will include partnering with the Nursys Business Owner to support system enhancements and issue resolution, monitor operational risks and regulatory compliance.

QUALIFICATIONS

• Bachelor’s degree in business or related field required.
• Minimum of seven years of experience in a similar role and supervisory experience required.
• Knowledge of business operations management, including facilities, vendor management and administrative services.
• Knowledge of process improvement methodologies and operations best practices.
• Knowledge of business continuity planning and risk mitigation strategies.
• Knowledge of enterprise systems and platforms.
• Knowledge of organisational structure and cross‑functional workflows.
• Strong analytical and problem‑solving skills with the ability to interpret data and drive decision‑making.
• Ability to develop, track and report on key performance indicators.
• Proficiency in MS Office, understanding of databases, Web, HTML and Customer Relationship Management (CRM).

COMPENSATION AND BENEFITS

The anticipated starting salary for this position is $86,000 - $100,000 annually. Actual compensation will be dependent on a candidate’s relevant experience, skills, training, certifications/licenses, qualifications and geographical location.

NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page

TO BE CONSIDERED

Interested candidates are encouraged to submit their resume as soon as possible.

The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, colour, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.