Business Operations Specialist

NTT; United States; Remote; USD 89,000 - 141,000; Full time

Job summary

Join a forward-thinking company as a Business Operations Specialist, where you will play a crucial role in enhancing operational workflows and processes. This dynamic position involves managing daily operations, improving stakeholder experiences, and implementing effective change management strategies. With a focus on collaboration and innovation, you will engage with various stakeholders, analyze operational data, and develop improvement plans. This role offers the opportunity to thrive in a supportive environment that values diversity and inclusion while contributing to impactful projects that drive organizational success.

Benefits

Annual bonus

Paid time-off

Medical benefits

Dental benefits

Vision benefits

401k retirement plan

Flexible spending account

Life insurance

Short-term disability

Long-term disability

Qualifications

• 5 years experience in business operations or equivalent education.
• Strong communication and stakeholder management skills required.

Responsibilities

• Manage day-to-day business operations and optimize processes.
• Track and report on operational performance across business areas.

Skills

Communication Skills

Problem Analysis

Planning and Organization

Attention to Detail

Business Acumen

Process Mapping

Stakeholder Management

Education

BS/BA degree

5 years equivalent experience

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Business Operations Specialist is a seasoned subject matter expert, responsible for evaluating, improving, and maintaining an organization's core operational processes to ensure an efficient and productive workflow.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manages day-to-day business operations of a business area(s).
• Optimizes operational processes and procedures for maximum efficiency while maintaining quality standards.
• Assists with the implementation of new processes, policy and procedures within a business area(s).
• Identifies ways to improve stakeholder experiences.
• Interacts with various stakeholders such as vendors and other internal stakeholders to resolve queries.
• Tracks and reports on business operational performance across business area(s).
• Maintains policy and procedure documents.
• Manages ad hoc business operations type projects or programs.
• Drives increased data quality and solves challenging operational business goals.
• Spends time developing improvement plans to solve business problems.
• Assists with the implementation of change management initiatives.
• Creates reports to analyze operational data.
• Performs any other related task as required.
• Facilitates the design/re-design of less complex business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of client service, efficiency, control and compliance.
• Supports with standardizing, maintaining, and documenting new or improved processes based on findings and analysis.
• Engages with a variety of stakeholders and may facilitate workshops to generate, review and update the new improved processes.
• Supports with the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
• Assists with the implementation and delivery of internal and external projects related to business process improvement, against a predetermined project plan.
• Proactively looks for new opportunities to learn about process mapping and modelling.
• Performs any other related task as required.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to produce a high quality of work.
• Seasoned communication skills, including the ability to be influential and persuasive with senior level stakeholders.
• Ability to establish and maintain good working relationships with senior level stakeholders.
• A high degree of accuracy and attention to detail.
• Excellent planning and organization skills.
• Seasoned problem analysis and solving skills.
• Ability to multitask and work independently.
• Ability to prioritize workload in a fast-paced environment.
• Excellent business acumen skills to provide guidance and solutions to ensure operational success.
• Seasoned understanding of business and/or operational processes and policies.
• Ability to analyze and understand process mapping as a method of visualizing an ongoing process.
• Leverage knowledge and experience to identify up and downstream impact of process steps.
• Demonstrate high ethics and adherence to company values.

EDUCATION & EXPERIENCE

• BS/BA degree preferred or 5 years equivalent experience in required field.
• 5 years, 3 of which should be in a corporate setting.
• Seasoned demonstrated experience gained within a similar role.
• Seasoned demonstrated project management experience.
• Seasoned demonstrated experience of successful business process implementation.

PHYSICAL REQUIREMENTS

• Perform work during US business hours and global time zones, when needed.
• Ability to communicate effectively with verbal, visual and listening skills.
• Close visual work on multiple computer screens.
• Dexterity of hands and fingers to operate computer keyboard, mouse, and other technical instruments.
• Ability to travel on a plane, train, car, taxi and other forms of traveling to various locations.
• Remain stationary for long periods of time, while on a computer.

WORK CONDITIONS & OTHER REQUIREMENTS

• This role is expected to be remote with an occasional need to be on-site in a shared space.
• Exposure to varying temperatures and loud noises when inside a Data Center.
• Travel required upon request. 25% possible.
• Perform work from a remote location with stable internet connection.
• Required video conferencing Monday-Friday.
• Passport or the ability to obtain one.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $89,600 - $141,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type: Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.